RV rental

Vehicle taken in Tampa FL and returned to Seattle traveled 10,600 km

(Translated by Google) We took possession of the vehicle at 12 pm, filled out the paperwork while waiting for them to finish dusting and washing the windows; actually, if they had done nothing, it would have been the same. Since I had already rented from Apollo and El Monte RV, they gave me the keys and a tour of the vehicle, which had a lot of damage (bent bumper, windshield impacts, scratched bodywork, taped mirror, and more). The person told me it didn't matter and there was no need to note it on the sheet. I still reported the major damages. Additionally, the propane was half full, and the fuel tank was below half. We left just before the storm to do the shopping an hour away, and upon returning to store the supplies, we realized the dishes were dirty, and there were dog hairs everywhere. Since it took more than an hour to return to Cruise America, we decided to continue and cleaned the RV at the campsite. When I turned on the boiler, flames came out of the exhaust grill, so I disassembled and cleaned the burner (over 2 hours to clean the RV). Several days later, we were sleeping on a highway next to another RV, and during the night we smelled exhaust fumes (the other RV's generator exhaust was pointed at us). I realized the alarm wasn't working. Under the bench, the cables were cut, and the fuse was blown, which I repaired myself. We also had problems with defective wipers (which I replaced with low-cost ones), the solar panel was unscrewed, and there was a water leak inside when it was hot (loose clamp). When returning the vehicle, I tried to explain what had happened to me, but the person didn't care. They wanted to charge me for the gas and propane because they were not full, though they were fuller than when we started (luckily, I had the duplicate sheet). For the fuse and wipers, I was reimbursed $14 instead of $24—I didn't quite understand why, but considering how the rest went, I didn't dwell on it. If I rent another RV, I’ll spend a bit more and rent from Apollo or El Monte RV, but never from Cruise America again. [...]

(Translated by Google) Very long support (2 hours wait), need to take out additional insurance due to excessive deductible (€2500 per event, responsible or not), basic quality campervan, borderline cleanliness upon key handover, and assistance (following a grey water leak) unable to offer a solution adapted to the needs.

(Translated by Google) - waited more than 3 hours to collect the camper and had highlighted our name, so had to return to reception
- dirty camper
- many defective things: broken socket, drawer that doesn't close, broken curtains, broken lamp, table that broke after some time (we had to take the one from outside), defective CO2 sensor, water leak, wastewater pipes too short, etc... [...]

Good company, trustworthy

(Translated by Google) Recent, well-maintained vehicles

(Translated by Google) The C25 motorhome was perfectly suitable for 2 adults and 2 big teenagers. Everything worked well inside. Lots of storage. Reasonable consumption. Comfortable.
Los Angeles agency: unfriendly and arrogant staff, slow and poorly done work.
San Francisco agency: great.

(Translated by Google) Hello everyone!
First experience in the USA and a reliable partner for a road trip is CRUISE AMERICA.
Robust, reliable, and without any concern on our part, the C25 devoured the 3500 km of the road trip wonderfully.
I highly recommend it!
Attention to future users!!

Aurelie Belfakhet Monday August 5, 2024

(Translated by Google) We rented from the Las Vegas site and returned it in Denver. Everything was smooth and quick. The vehicle was very good. We had a great vacation.

(Translated by Google) We had a good car - while different from the one reserved - clean and in good condition. Unfortunately, the "on-boarding" was too quick and incomplete, so we had to figure out ourselves how things worked. We also had issues with keys that broke - once we were able to replace one for $4.50 - the second key broke the day before leaving, so we couldn't replace it before returning the RV, and they charged us $150 for the replacement (arguing that they needed to completely replace the lock...). Not happy about it.

Otherwise, we had no technical issues, no bad surprises, and things worked out as planned. [...]

(Translated by Google) Very noisy camper van, not enough kitchenware for the number of people, very uncomfortable beds. Air conditioning is inadequate and very noisy. In short, disappointed.

rental c25 1 week

(Translated by Google) Old vehicle.
Harsh suspensions.
No navigation aid.
Forced to tinker with our smartphones and Waze.
The right door mirror was out of order, we had to buy some tools to fix it.
The air conditioning was very temperamental, sometimes it worked, sometimes it didn't! Fortunately, it was okay in 'Death Valley' 53°C.
We left as two but were charged the laundry package for six.
Overall, could do better. [...]

Comfortable

(Translated by Google)

(Translated by Google) Very satisfied with the company Roadbear

(Translated by Google) We were very satisfied with our motorhome experience in the American West. Authentik USA was very supportive both before our trip and during the trip. We were able to contact them and get quick responses at key moments of our rental (pickup and return). Moreover, the motorhome met our expectations and the provided descriptions.

top stay in beautiful parks with a great motorhome

(Translated by Google) Dream stay in magnificent landscapes. Very well-equipped and nearly new motorhome (10,000 miles). However, the handover with the renter was a bit brief for motorhome novices, and the user guide provided was in German. Fortunately, I found a French guide online from another renter for the same motorhome, which was very useful for mastering some subtleties! Providing guides in other languages would really be a plus and would likely reduce the risk of handling errors. [...]

(Translated by Google) I have no basis for comparison. I found El Monte very good in their customer approach. We had a few small defective parts (hose, plugs) that we replaced (purchased at Walmart) without any problem. El Monte reimbursed without discussion. The RV was well equipped and in good condition.

Loss of half a day and aging motorhome

(Translated by Google) Time wasted due to staff shortage recognized by the people on site (!). Despite an appointment at 2:15 PM, we were not taken care of until two hours later. And on top of that, we had to refuel because the tank was almost empty. As a result, it was impossible for us to enjoy the first stage "Oatman and Kingsman" because it was dark!

The vehicle was too old and very noisy because the main door didn't close well and there were many vibrations. On the first day, we lost the toilet seal, which made them almost unusable and often very smelly (despite emptying and cleaning). Then, a defective showerhead... water was going everywhere. In short, Cruise America can do much better, especially at their Las Vegas branch. [...]

(Translated by Google) Good experience with a 21 ft RV.

Note that we were 2 people, and I absolutely would not recommend being more, as the additional seats in the back of the truck are unacceptable for me during travel, even for children.

Some remarks on the RV:
No mechanical issues encountered.
Some limitations: the fresh/grey water stock is very limited and does not allow for autonomy for more than one day. The limit for two people seems even more important to me.
Sleeping arrangements are okay.
A few minor malfunctions or breakdowns without serious consequences.
The RV air conditioning is not suitable, especially at night: large airflow is not pleasant and, above all, very noisy. It can provide temporary cooling but cannot be left on all night.

Overall, a good experience.
For more than two people, a larger RV is needed because of the seating and water stocks available. [...]

(Translated by Google) Rustic but sturdy vehicle (C 32).
Negative points:
- When taking charge, it is necessary to clearly explain the use of the tow and haul or manual transmission to know how to use it on descents: VERY IMPORTANT FOR SAFETY = prevents the brake pads from overheating which will cause less braking efficiency or worse, no braking!
- Cleaning of the vehicle: when taking the camper, it was dirty, especially the floor and there were old tissues under the mattress, etc.
- Gray water/WC drain pipe: it was dirty and had a leak (punctured).
- Air conditioning: much too noisy and therefore virtually unusable especially at night! [...]

(Translated by Google) A bit old-fashioned; big odor problem with the toilet siphon, and major leak at the water connection pipe.

(Translated by Google) Disappointed with the agency

(Translated by Google) The camper van was quite old, very basic equipment, very few dishes, sheets and blankets too short. But this did not stop us from having a magnificent trip! The welcome at Cruise America was perfect both upon arrival and departure.

Not serious, we do not recommend this rental company.

(Translated by Google) We had a very bad experience with the camper van which had many defects including an electrical fault with warning signals every 3 minutes.. this put our nerves to the test for almost 3000km... also grey water leaks and so on. The technical follow-up of the vehicles is not serious, there is indeed assistance that explains to you how to tinker (yourself!!!) and directs you to mechanics, but no one wants to waste their time and pleasure on vacation with such inconveniences. We were finally compensated with a few hundred euros..! [...]

(Translated by Google) The people at Travellers Autobarn are exceptional in their kindness and their concern to satisfy the customer.
A warm welcome and impeccable service. They even made alterations to the vehicle to meet a need for overnight electrical power for a breathing device ...
We were even able to spend a night for free in the parking lot of the Las Vegas agency which is barely 2 km from the Strip, as finding a parking spot in Vegas is not easy!!!
Certainly the vehicles are not new, they have mileage on them (380,000 km on the odometer) and the body has signs of wear and tear but no issues with the mechanics. We drove 5000 km (even up to 3800 m altitude!!!) and had no problems, the powerful V8 engine (a bit noisy at times) did its job well both on the uphills and downhills, and there were plenty in the various parks we visited (with inclines of 20% and even 25%).
The unlimited mileage is also interesting as once on the road, we cover a lot of miles!
In short, it was an exceptional adventure for us (our first van experience as well) thanks to the dedication of a fantastic team on both the Autobarn and Authentik sides!!!
An UNFORGETTABLE journey!!! [...]

Great road trip with Kuga!

(Translated by Google) We took a week-long road trip with the Kuga minivan, it was our first van trip and we loved it! The possibilities of sleeping last minute in beautiful places, the flexibility and convenience that the van allows with its fridge to plan ahead, storage to organize, etc. We highly recommend it and were delighted with the welcome and advice when picking up the keys, beforehand and also upon return. [...]

Motorhome in bad condition

(Translated by Google) A very dirty camper van, with a lot of technical problems that ruined our trip.

(Translated by Google) Airport transfers and quick check-in (paid option "Transfer + Early Pick Up + Late Drop Off"):
- transfer hotel-Cruise America scheduled at 9am - at 9:30 no vehicle; called Cruise America; the transfer had not been organized
Arrival at Cruise America at 10:30 where we were told that the vehicle was not ready. Departure with the vehicle at 11:45. We lost the morning...
- return transfer Cruise America - airport: while during the pick-up of the motorhome, we had indicated that we would return it at 3pm, nothing was planned for our return transfer to the airport. Faced with our insistence, the manager proposes to order an Uber (!) and to reimburse us. Uber invoice sent upon our arrival at the airport; we are still waiting for this refund...

Problems with vehicle equipment:
The refrigerator was faulty and froze the food. It was difficult in these conditions to prepare meals. We had to take out the food and wait for it to thaw.... Several times we had to throw away food.

Only 2 out of 4 electrical outlets were working when the motorhome was connected to the campground's electrical network; the one near the back door and the one near the toilet door do not work.

The level indicators were not working (black water always at 2/3 - difficult to plan stops at dump stations).

Missing/planned utensils:
broom, teapot, flashlight, bucket

All these failures were reported to the person who received the motorhome upon its return. [...]

(Translated by Google) Everything was perfect: dishes cleanliness explanation!

Good experience

(Translated by Google) No problem with the rental. Difficult to reach for setting up an appointment but after all, everything went very well. It's a shame they didn't inform (at departure and arrival) about the existence of a "guest to guest" which would have avoided waste for certain products. Reasonable billing for a broken mirror.

(Translated by Google) Simple and quick delivery and handover, vehicle features corresponding to expectations. For me, reliability was there and I had no issues. The only slight downside to note was a medium level of cleanliness upon reception, but nothing really bothersome.

Very recent VR

(Translated by Google) Great service, almost new RV!