RV rental

First successful VR experience.

Very good motorhome

(Translated by Google) The only downsides were the mattress of the main bed (double bed), of a strange material, like plastic. As these are normal sheets that are provided with (and not fitted sheets), each evening they had to be put back in place because it was slipping.

CAMPER FOR 5 PEOPLE

(Translated by Google) The personalized tour does not take place. You are given a piece of paper on which you must write down what you see as a defect on the RV. We watch a video that gives explanations for emptying, use,... There is the bare necessities in the RV (5 forks, 5 glasses, 5 plates,...). No surplus. A computer problem meant that we waited a bit for the day of the grip. During the return, the person in charge of the control takes a damp sponge to see the impacts on the windshield whereas this is not done when it is taken. For 5, it was but we think to take bigger next time to avoid having to make and unpack the beds every morning and every evening. Driving on American roads is quite easy. [...]

slightly worn CCs

(Translated by Google) Motorhome a little worn, equipment not great (compared to the one rented last year at canada dream), plastic mattress (sweating ++++) so soft that you can smell the woods below, very welcoming at the agency average (we stick you in front of a DVD and then manage yourself...) a smile on arrival and as soon as you have a remark because something is missing, we feel like we are disturbing. (advice: do not take any packs from the rental company (except perhaps sheets/towels): go to walmart and take what you need, it will be better and cheaper.) [...]

Great rental experience

Great first experience

(Translated by Google) The presentation by Cruise America is much too fast. Do not hesitate to ask them to repeat things. Watch the film carefully first.
They handed us the RV with the sewage valves open which is normal, but they didn't even bother to close them during the explanation...so we left with the valves and cap open...
Otherwise very good RV, almost new. No problem with return. [...]

Good quality

(Translated by Google) Motorhome in line with our expectations and the descriptions. Getting started in Los Angeles, branch a little too remote but very friendly welcome. No technical issues and response from the support service for a very reactive technical question. Well-placed Las Vegas branch and friendly welcome.

Excellent stay

Bon services.

(Translated by Google) Convenient to use, easy to drive.
Long wait (3h) for support.
Simple and efficient check-out.
Locations of agencies very out of the city centers (40 'from Los Angeles; 50' from San Francisco). Far, therefore expensive to connect.

Very good except for the condition of some equipment

(Translated by Google) The motorhome was consistent with the photos but some hiccups: some joinery to be redone or the operation of the fridge.
But otherwise everything was great!!

Camping-car C25 Cruise America super

Good material but worth checking

(Translated by Google) The RV30 is very well thought out and equipped but the verification by the Cruise America teams between 2 rentals deserves to be more complete; HS shower door, sink leaking, connection pipe too short,....

Perfect service from Authentik USA and our advisor

(Translated by Google) Perfect service from Authentik USA and our advisor before, during and after our trip.

Super cool

(Translated by Google) Superb road trip in the jucy

Ok

Concentrate well to appropriate the machine

Grandeur

(Translated by Google) Perfect service.

apollo san francisco

Perfect location and service.

(Translated by Google) Nothing to complain about.Virginie from Authentik answered quickly and well, always, by phone or email, to our questions, before the trip, and this from the first contact to inform us about the possibility of renting a motorhome from them.
At El Monte the service is also up to par, shuttle to take us to the hotel, explanations (by Sandra), camping car equipment. Reimbursement of a taxi to take us back to the hotel on our return, in the absence of a shuttle.
We can only regret, even if it is announced, that we left very late (5 p.m.) on day 1, we were the last and there was a crowd, from El Monte.
To recommend!!! [...]

see above

(Translated by Google) See general comments above

Vehicle in poor condition

(Translated by Google) Hello,

A first rental in 2017 at Cruise America went well, led us to reiterate with them through you this year.
The vehicle was new in 2017, it had 180,000 km this time with all the defects that go with it:
A twisted steering wheel, falling curtains, a leaking water supply, a black gauge that didn't work.
We would have passed on these inconveniences if we had not been charged a per twisted shock at the return (200 dollars after negotiation). I admit that we did a quick start and maybe we missed this defect, but it was the event that darkened the picture and will not encourage us to renew the experience unless you are able to give us some good news...
Best regards,
[...]

A beautiful, practical house

(Translated by Google) We had taken the biggest for 4 and we made the right choice. Enough room for everyone to have their own privacy and all roads lend themselves well to it... just one or two hours to take it in hand.

Unsatisfactory "El monte" service

(Translated by Google) The camper corresponded well to the description. Moderately maintained for a vehicle with 40,000 km. Especially the air conditioning is very noisy.
The service, on the other hand, is deplorable. The shuttle "El Monte", to get us to the pick-up location of the motorhome, did not want to take us because on the driver's sheet there was no timetable, whereas I had done the hurdy-gurdy approach as indicated in their document. We had to insist heavily with another family for another vehicle to pick us up.

On the way back, El monte wanted to charge us for scratches on the roof of the vehicle when he hadn't authorized us to look during the pick-up. The same for gasoline, fortunately we had the bill from the last gas station to prove to them that we had filled up.
2 hours of negotiation to get out of it free of charge, I would not renew.
[...]

Quick handling and minimum comfort

Accommodating staff to offer motorhome better meets expectations

little better

(Translated by Google) not very nice, aging DC, microwave did not hold, the drawers broke and as soon as you roll them they open, toilet board did not hold either, leaking kitchen sink, .. fortunately handyman husband;) On the way back , the person was better.

a motorhome well adapted and meeting our expectations

(Translated by Google) The reservation, handling and use went very well.
With the pick-up option, it is important to note that the return even to downtown SAN FRANCISCO where we ended our stay was included.
No surprises and a presence of Charlotte during our questions.
Point to improve, the reception at AMERICAN CRUISE or the smile was an option not included!!! [...]

very good service

Good vehicle, limited space

(Translated by Google) We had 2 travel bags for 3 for nearly 3 weeks. Result between our luggage and the huge bedding kits provided by jucy, we played tetris every morning and evening. You have to be organised.
Quick and average departure briefing.
The GPS provided did not work, we had to come back and they had to try twice before finding one that worked.
The manual provided is too brief.
Be careful, provide personal lamps because the light of the van only works for 5 minutes and is not really practical to turn on and off (in our model in any case).

The kitchen is well thought out. We were able to cook simple meals. Provide gas refills in advance, they empty very quickly.

The Penthouse is comfortable, the mattress is of high quality.

Good vehicle to drive, goes everywhere. Consumption seems reasonable [...]

New vehicle well equipped, but bad experience when taking possession

(Translated by Google) We had to wait almost 4 hours when picking up, even though we had made an appointment at noon. During the wait, no information was given to us on the reason for the wait or the evolution of the wait. The RV was new and very well equipped, but the right mirror was broken which made driving difficult. At the beginning of the trip we had a little problem with the oven and we wrote an email to Apollo, but we never received a response. Finally, the day before the delivery we learned that the return address had changed... [...]