Car rental
Well-managed program change;
(Translated by Google) With a reprogramming to; the last minute of our flight, we flew directly to Washington. The car was waiting for us there, the agency had arranged everything; during our flight.
A superb SUV was waiting for us
California 2017
Simple procedure, no worries
(Translated by Google) Despite what we had been said before we left, we had no charge of 350 dollars at all. the recovery of the car, we did not have to; pay the $250 drop fee and we haven't paid. the additional driver 110 €. Surprising but very good surprise it must be said. All the better for us.
No problème
Excellent service from Authentic Canada
(Translated by Google) You will find below my first opinion, which has not changed; concerning Fox but I would like to underline the professionalism of Authentic Canada (Ms. Nadeau) who fought to assert my rights and who won my case with the rental company. Authentik Canada offered me a competitive price for a 5-star service, I recommend everyone to go through their intermediary, a guarantee of seriousness and serenity. Below is my first return which was followed up very closely. and conclusive from AC: Dirty car, engine oil not changed, no windscreen washer, no battery in the keys knowing that they are electronically recognized and that the battery is needed in the key for the car to started! Not without scares in the middle of natural parks. Ineligible [...]
Very good vehicle but beware of the deposit and its reimbursement
(Translated by Google) Very jaded staff, well check your deposit refund as ours was not correct and it took over an hour of discussion with different people to get satisfaction .
without opinion (not initiated although taken over by Authentik)
(Translated by Google) Advice: Avoid a bad choice of car such as "compact" cars unsuitable for park visits. too high altitude
almost perfect
(Translated by Google) We regret that no one spoke Spanish or French because it is important that everything is understood during a rental agreement. Managing a small collision was quite complicated; when handing over the vehicle. Otherwise the vehicle corresponded perfectly to the request
Bad feeling, feeling of being held hostage
(Translated by Google) Car in poor condition, especially the exterior. A real trash can!
Decor from "live and let die" james bond 1974 :)
Perfect vehicle rental!
(Translated by Google) We had no problem with the vehicle, just be careful when you arrive to pick up the vehicle, they try to sell you additional insurance and other toll passes! even if you don"t need it. Otherwise perfect value for money.
Not very smiling
Good
(Translated by Google) however the cruise control which did not work.
Service correct
(Translated by Google) Too bad we couldn't register on the internet (address and license incompatible), so waste of time and big surprise: the car has no GPS, it seemed to us. unthinkable. Luckily we had Authentik's GPS!
Complementary insurance
(Translated by Google) After asking to change our reservation at Fox, which you allowed us to do with no problem, thank you, we chose Alamo and well done. Empathetic reception at Alamo at; Denver, no hassle for supplementary insurance, just a proposal for roadside assistance which we fortunately took: the first day, after approx. 400 km, strong pressure drop in one tire. The support worked very well. especially since once the car was on the lift, we noticed; the presence of a nail in a second tire without affecting the pressure; the mechanic called back the insurance which allowed the change of the four tires. Excellent: we still had about 4,500 miles to go. Browse; we finally traveled 8,000 km receiving another chip in the windshield that we reported. when returning the car to San Francisco: Supported through; the CWD and at our supplementary insurance.
I also point out that we were able to choose from 4 car options in our category: Jeep, GMC, Hyundai and another, chose GMC Terrain, very nice.
[...]
quality welcome
(Translated by Google) Good welcome with a lot of patience for us who do not speak English fluently
Location LAX
(Translated by Google) As soon as we arrived we waited a long time for a shuttle, the competition having gone from 4 to 10 minutes. 5 shuttle before the arrival of that of FOX.
For the return we had to board a THRIFTY shuttle because after waiting 20 minutes everyone could not board it being full, the driver telling us at the same time that he there would be more because 3 shuttles were missing. Without the generosity from THRIFTY we ration our plane.
The driver having told us to take a taxi to; our fees.
[...]
Good
(Translated by Google) a Toyota van for 5 which was perfect
No problem
(Translated by Google) Alright. No problem. Rape
good rental company but beware of the supplier
(Translated by Google) Authentic USA is a good rental company and offers good car rental prices. They have been responsive in responding Aix to various emails sent to them.
On the other hand, beware of the supplier! Fox's agent charged us for extra insurance without telling us. While we had clearly specified that we didn't want any more.
Another agent told us that this insurance was compulsory when this is not the case.
They have not been very honest.
So beware of the supplier!
[...]
Can do better
(Translated by Google) PLUS: Very advantageous rental rate at the time of our reservation (mid-July for a departure on August 4, 16) and a very pleasant and professional adviser.
LESS: Surprised to find that the reservation is not effective at the time of the internet transaction (the sum is not debited nevertheless) but only after consultation of the availability of the lessor , a few days later + a cold sweat at the end of the day. taking the vehicle where our contract was "not found". Everything worked out in the hour that followed.
[...]
Not terrible
(Translated by Google) We arrive and they have the arrogance to start by telling us that it's a bad idea to go through Authentik USA and that they still have problems with them.
We had to pay for an additional insurance ($77), they wanted to make us pay $150 more. due to a "calculation error". We are already disappointed, but we go to get our car (without many indications). We start the car, and we discover that there was no GPS in the car when it was planned, we went back there and we had to pay it again (a ten dollars a day), the GPS didn't work, we went back there again and they gave us some. another. We set off again, after 5 miles the GPS turns off: it was unloaded; so we go back to; the agency (thanks to the GPS of our telephone). The car's cigarette lighter socket did not work. We are told that we can exchange our car (Jeep grand cherokee) for an equivalent (there was none) or superior: a white minivan: very big, really not practical nor very ;s beautiful. Then we are shown a second cigarette lighter socket in our car: we had to lift the armrest.
In short, after 4 hours of waiting and going back and forth to the agency, and having spent; 150 extra dollars, we leave with our big Cherokee and finally a GPS that works.
FOX rates were great when seen on the internet, but lots of (necessary?) extras We won't be going to FOX anymore!
[...]
Good service; no problem with the car; efficient airport shuttle
road trip
(Translated by Google) nothing to do say again, service very good, responded to all our questions (first time in rental), and good service on the return and shuttle service to the hotel. the airport
Easy
SCANDALOUS
(Translated by Google) The magnetic stripe of my credit card was slightly damaged.
My credit card worked. everywhere in the United States (airports, hotels, Cruise America) either with the chip or with the magnetic stripe and if this did not work, the card was encoded manually.
At Dollar, the computer system does not allow manual entry (security issue, as I understand)/
No big deal, my wife had hers.
But the employee refused it because she did not have the permit. She absolutely wanted a credit card coupled with a driver's license.
When asked what we could do, when she had our reservation in hand, she told us to go rent a car somewhere else!!!
Moment of total despair. Farewell Mammoth Lake, Yosemite...
Thanks to; a contact with Authentic USA, I obtained the address of a nearby AVIS agency where the employee could not accept my credit card for the same reason.
However, she sought a solution and accepted no problem my wife’s credit card as soon as I presented it to her.
[...]
Perfect to; all points of view
(Translated by Google) Little waiting to pick up the vehicle, none to return it, shuttle service provided to LAX airport after return, almost new vehicle, no forcing to take additional and expensive options
(Translated by Google) They made us understand that the $150 insurance was compulsory, difficult to discuss when our English is limited; especially since we don't want to take the lead when we arrive on vacation.
We got had. Shame . Apart from that no worries we are satisfied
only one complaint
(Translated by Google) vehicle not very clean