Car rental
Hidden unauthorised charges
Clean fee charge of $100 not discussed and not approved. Fuel not full on pick up and then charged when returned to same level. Charged for breakdown recovery service not included in package. 90 minute wait for pick up at Miami airport. Will definitely never book Thrifty or Dollar again
Good apart from car....
Fast efficient service, but they tried to give us a fairly old car and we were disappointed as we had a lot miles to cover. We spoke to the garage attendant and he did let us select a new car so all was ok in the end. The staff at the check in counter did try to sell us 'toll road package' at nearly $180 dollars for 2 weeks - with no help or advice if the price was worth it or not! Luckily we refused it as there was only a $10 charge per toll used (we used zero tolls!) so plan your route and check the tolls! Pretty sure most people wont use 18 toll roads during their rental so be aware! [...]
Thisd was fine
Avis was okay but they just follow their process by sticking to the booking agency's protocol
Texas road trip
Coming from New Zealand, first time driving in the States, we were very happy with our car we hired in New Orleans and drove to West monroe, Dallas, San Antonio and Houston. The car was a very comfortable Rav 4. We did think we were getting a Ford Edge, happy anyway. Authentik were an easy company to deal with. Avis was also easy to deal with. Especially the drop off at Houston Airport. [...]
Long wait to get the car at LAX
Car was great but the service at LAX was not so much. We waited in a line for almost 2 hours to get our car.
(Translated by Google) Pleasant staff at the counter, does not push for additional insurance.
Florida Dollar Rental
(Translated by Google) We rented a car for 8 days in Florida, excellent service! We even got a car even better than the one booked. We will go through Authentic USA again without hesitation!
(Translated by Google) Arrived in Los Angeles after nearly 20 hours of travel and being told we'll have to wait a while because the car isn't available!!! The Dollar representative unable to tell us if we should wait for an hour...or two....
Then receive a car that does not match the requested segment! Note the car was nice but it is clearly not the type of model reserved!
In short, Dollar, never again, you should do without this partner!!!!
[...]
(Translated by Google) For SALT LAKE CITY, the agency is ideally located Reduced waiting time, quick handling Impeccable vehicle quality Simple and quick return To recommend!
(Translated by Google) For once, really satisfied with my rental location with Dollar. I kept the same car the whole time of my rental, which hadn't happened to me in a long time.
(Translated by Google) Two hours to collect our vehicle in poor condition. No vehicle condition report when picking up and upon returning, they want to charge us for an existing damage. No windshield washer fluid. Fortunately, we made a video of the vehicle's condition before picking it up.
(Translated by Google) Very happy with my car rental that met my expectations.
(Translated by Google) 6th successful experience with Authentik… simple, effective, and at the best price.
(Translated by Google) correct price, easy pickup and drop-off, highly recommended
(Translated by Google) Simple, fast, and good value for money.
(Translated by Google) The strong point: an almost new vehicle
Weak points: 1.5 hours of waiting to retrieve the vehicle (two people at the counter and dozens of customers waiting...)
Despite Authentik USA warning us, we didn't pay attention, and the hostess made us pay an additional $180 for services already included in the Authentik contract... Abuse of trust towards travelers who waited 1.5 hours to be served and after the fatigue of a 12-hour flight!
[...]
(Translated by Google) Quick vehicle pickup, all insurance included, and we were given a choice between 2 cars. The return was just as easy and quick. High-performance, comfortable, and well-equipped car.
(Translated by Google) Second time we use Authentik's service and everything went perfectly.
(Translated by Google) Speed and efficiency, the rental car is easily accessible by shuttle and the procedures are very straightforward.
The rental car met our needs.
I highly recommend this site.
(Translated by Google) Nothing to say, everything went so well! The car was a bit late, but so was I. I was able to check in online, very convenient!! Since it was my first time in the USA, I still wanted to go to the counter to review my insurance. There were many people, a long wait, but the person who assisted me was very pleasant and did not try to sell me unnecessary options. The car was very clean and in perfect condition. It perfectly matched my request and needs. We drove 7500km without any problems to report! The return was very easy, the car was quickly taken charge of, inspected, and the confirmation of return was received by email before I even left the parking lot.
I found all the people I encountered to be friendly and responsive. The car was great. It was perfect.
[...]
(Translated by Google) Rental went very well, the staff in San Francisco and Las Vegas are helpful. The car met our expectations. Contrary to what we had been told, we were not forced to take additional options. I recommend Alamo!
Dollar L A can do better.
(Translated by Google) 1.5 hours of waiting to get the car. Breakdown after 15 days but exchange without discussion for an equivalent car. Friendliness needs improvement, they act a bit like police officers.
(Translated by Google) As planned, we picked up the car directly at the airport, which saved us a lot of time, no waiting. It was a Ford Edge Titanium with quite a few miles, but having driven it for 5600 kms, it was very comfortable and well equipped, it was just a bit too fuel-hungry, but with the lower fuel prices in the US, it was easier to digest. For the return of the vehicle, no issues; back at Salt Lake City airport in 10 minutes, it was done, so fully satisfied with Dollar's service. [...]
(Translated by Google) Everything went very well. Very little wait to pick up the vehicle. Even though the vehicle I was assigned was not the same as the one I had booked (a Nissan instead of a Toyota), it was a vehicle of the same category, very clean and in good condition. Returning the vehicle at the end of the stay was also very simple and very quick. I will rent again with Authentik because I find the quality/price ratio unbeatable. [...]
It took insisting and wasting time to be satisfied.
(Translated by Google) It started very badly, AVIS gave me 2 unsatisfactory vehicles before I could get the reserved Mustang. This cost me a day of vacation and generated stress as well as unforeseen expenses!
(Translated by Google) Car pick-up time in SF a bit long (1h30)
(Translated by Google) Everything was very well organized and followed up. Wise and relevant advice, flexibility for changes in the date and place of the car pickup. I am very satisfied.
(Translated by Google) Agency easy to find in Denver. Simple and quick formalities.
(Translated by Google) Nothing to say about the car's performance.
However, the pick-up in San Francisco took over two hours. The return to Los Angeles went smoothly.
(Translated by Google) The car we had rented fully met our expectations: it was the right size for 2 people, fuel-efficient, comfortable, and pleasant to drive. Our only regret was that it was dark blue, which made the interior very hot, and we couldn't figure out how to separate the two start cards from each other, since we were two drivers. The reception by the agent at Alamo was perfect; he was patient in explaining things to us, as our English is not as good as that of Quebecers! [...]