Car rental
Authentik is very serious
(Translated by Google) I rented a car from Dollar via Authentik for my Californian trip, they are very efficient, anyway and this is a recommendation arrived at the counter to collect the car, beware because they add insurance not not provided for on your contract , it's up to you to accept or not... all this is clearly specified by Authentik, hence their seriousness.
Great experience with Authentik USA, serious, quality after-sales service
(Translated by Google) Very serious intermediary,
Great value for money, competitive
Efficient and responsive customer service: order tracking, modifications...
++++
A simple and top-notch experience
Very good rental
(Translated by Google) Very efficient and fast agency especially on return.
Car almost new and of very good quality.
The automatic toll payment tag is great.
Only negative point: the windshield washer fluid had not been filled.
Different car than expected
(Translated by Google) Fairly long waiting time. Oversized proposed car. Finally the proposed car is not bad (Nissan rogue) but not as good as the one chosen during our order. Otherwise fast return.
Very good experience with Authentik
(Translated by Google) Thank you very much for all your advice, our stay went very well from start to finish.
Mixed review
(Translated by Google) We have exchanged several times with the agency authentik the staff is charming and responsive, unfortunately the agency does not rent a car. It is only an intermediary and we were sent to dollar who are not charming but want to sell you at all extra prices.
In addition we had rented a jeep cherokee but had a chevrolet.
We had a puncture and the telephone assistance was not efficient, slow and unpleasant.
[...]
Not much to complain about
(Translated by Google) Overall good airport pickup. Fast, efficient. Return the same.
Small flat, we had asked for a Ford Fiesta template we ended up with a Chevrolet Spark which is smaller than a Fiesta... with 3 suitcases we had to squeeze...
Car rental
Good
(Translated by Google) The refueling was not done at the start.. and the agency was supposed to be open 24/24 and the person after us had to wait, between midnight and 6am because they were closing. But simplicity of registration and speed of departure and return.
Fast service
(Translated by Google) No waiting to pick up or return the vehicle.
But like all agencies, the information was vague, it was necessary to change the authorization amount on the credit card because the agent had added unwanted insurance. (Check the details carefully before leaving the agency!)
It only offers "basic or total" when you have to ask for the minimum so as not to have additional insurance. (We had already taken the deductible at 0 and essential insurance on the site when booking)
Very little info when picking up the vehicle from the parking lot "take the black car" and the agent leaves... There were 2 black cars stuck together.
We were in doubt until the exit of the parking lot where another agent confirmed to us that it was the right one. (The keys were in the ignition and were not given to us personally.)
Little effort from the agent at the reception to articulate in English knowing that we are foreigners. (History that we say yes yes to everything without understanding...)
Most of the service was at the meeting, clean and functional car (except the wipers which were rotten)
We didn't have any accident or other so nothing at this level.
But you should know that there will always be a supplement to pay on site (tax ~$10, "concession fee" we don't know what it is but it was $25, and we chose to rent the device to pay tolls automatically)
[...]
Correct rental
(Translated by Google) Price and range respected
On the other hand the vehicle was old, more than 54000 miles and it had some misfires during acceleration. But once rented you don't want to waste time and come back to change.
So overall the rental of the vehicle was correct.
Dollar renter to flee
(Translated by Google) We had reserved an suv and the rental company (dollar) would not give it to us saying that I had a debit card when I had called my bank to make sure and it was indeed written on my card bank "credit card" so they downgraded us we had a smaller car a chevrolet malibu and 2nd hard blow we were waiting to be called to recover the vehicle it took about 1 hour and we were told that my bank card would not not pass when I had warned my bank of my payments in the USA and that I have plenty of funds...
seeing that I was accompanied she told me that she can try by adding an additional driver and the credit card of the person who accompanies me and like magic it works and I have to pay $175 more I am really dissatisfied by this rental company I will never go back to them again they are thieves! Ashamed!
[...]
Compliant car
Unbeatable value for money!
(Translated by Google) Perfect, rental in line with expectations, no bad surprises. Clear and precise communication.
Reservation at the correct price.
(Translated by Google) We got a very decent price for our car rental. A very nice SUV.
We had no problem, for the reception and to return it, very fast
We were delighted
Top car rental
(Translated by Google) Nothing to say
Incredible value for money
Simple and efficient
(Translated by Google) The rental of the car corresponded well to our request and went very well.
Overall good
(Translated by Google) Authentik level yes, satisfied without restraint, on the other hand with Dollar much less.
Resa for an intermediate size vehicle and they designate me a small one and give me an extra charge to get the one requested.. In short, I will go back to Authentik but not to Dollar
Good experience except final billing
(Translated by Google) Choice of vehicle in the required area, easy to find address, very close to LAX airport. No worries to declare, except an unpleasant surprise on the final billing. Indeed, the car was rented with a full tank of fuel. Dollar gave us the contract stipulating an estimated amount, ie the billing would be based on the remaining fuel. We brought the vehicle back with more than half fuel but Dollar charged us for a full tank! I hope you can intervene with this agency to recredit us. We are at your disposal if you need more information. Thanks [...]
Quick and easy
Crook
(Translated by Google) We rented an SUV category jeep.
Noted that we can put 3 pieces of luggage.
On our arrival we were informed that we had to pay an additional 800 euros to be upgraded because it was not possible to put 3 suitcases.
We wanted to try not the option to pay!
We had insurance included. Finally normally!!!!
We are asked for an additional 1800 euros to be repaired in the event of a problem.
A shame.
[...]
A little disappointed though!
(Translated by Google) Having reserved a Jeep Grand Cherokee or similar, I ended up with a Chevrolet equinox, (SUV), not really in the same range with the rental company's reflection that with the increase in gas prices it would be better for me finally. First of all, what am I getting into, if I chose this type of vehicle it was knowingly. And then, if I don't want it, he can offer me a cabrio for an extra $20 a day, nothing more. Then, when I rent a vehicle, it usually has 7000/8000 miles on the odometer and is year-old. but here the vehicle is from 2018 and has 33100 miles on the odometer and the oil change has expired. Well, the vehicle has done its job but the noise of a 4 cylinder is not that of a V6 or a V8, in short. When I return, I bring the vehicle back with a full tank, as usual, and when I get home I receive an email that the tank has been charged to me. Is it possible to do something with Dollar, I sent an email and no response.
Here is my opinion, in the end, the next time I will go through a rental company other than dollar.
[...]
Spacious and robust car
(Translated by Google) We had a Chevrolet 4x4. We were on a road trip of 3 people, the trunk fit our 3 large suitcases + 2 small bags. The car was our daily "home" on this trip and we were comfortable in it. I recommend renting from Autentik USA who were very available by email.
Meets expectations
(Translated by Google) We rented our car in San francisco and brought the car back to las vegas. Everything went very well
Quality customer service
(Translated by Google) Everything was very simple there.
I would not hesitate for a second to recommend you or use your services again.
Thank you again for your availability.
perfect trip
(Translated by Google) We had reserved a grand cherokee jeep, and suddenly we were given a cadillac XT5 because no jeep was available when we came to pick up the car.
This car was very well equipped, very comfortable, the trunk can be a little tight for 2 large suitcases and 3 cabins, but we managed to fit them by moving the rear seat forward a little. Positive thing there was a luggage cover, which allows you to hide them when you have them in the car.
[...]
Renting a vehicle in LAS VEGAS
(Translated by Google) Very good experience, no surprises, the vehicle was waiting for me at the airport as planned, I traveled thousands of km Without worry. I will come back with AUTHENTIK!
Suv rental, not disappointed
(Translated by Google) Beautiful car, Gmc terrain (4x4) recent, large, comfortable.
In the top!
(Translated by Google) We asked to upgrade our rental, and we got a 50% discount.
Quick pick-up from the airport. Ultra fast rental barely 10 min for the delivery of the keys.
I recommend.