Car rental
No problem with car rental
(Translated by Google) Everything went very well, excellent vehicle, very good value for money, very simple pick-up and return
Successful rental
(Translated by Google) Rental via the Dollar agency, very warm welcome, proposal for a better category vehicle at a preferential rate. New vehicle or almost nothing to say. Only flat car received with the tank not 100% full and on the way back it turns out that I was asked for the full tank. Note for later, take a photo at the start.
Vehicle upgrade.
(Translated by Google) We had reserved a compact to finally have a small Mazda CX-30 SUV. Very satisfied with the service!
perfect
(Translated by Google) We were able to choose our SUV we took the Infinity QX 80- 7 seats, great comfort, excellent vehicle, the rental at Dollar Las Vegas went very well
On the way back they nitpicked for very small chips on the windshield but without consequences
Good experience with but...
(Translated by Google) We picked up our car, in a cramped parking lot, unaccompanied, but with one piece of advice: "take pictures!"
The vehicle, from 2018, needed an oil change - still not carried out on the day of taking charge.
After a few days of use and a cold night (-4°C) we had the unpleasant surprise of not being able to start the vehicle: after the purchase and replacement of the battery (~250$), we are still waiting for a return from Thrifty on this point. The branch does not answer calls!
Finally after + 4000 km, we will only retain the price offered by Authentik USA and the advantages of having an interlocutor who responds rather than experience with Thrifty.
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Chevrolet Malibu, very comfortable and fun to drive
(Translated by Google) Very good value for money
Good and less good
(Translated by Google) Speed of formalities for handling and delivery of the vehicle very pleasant.
The car was not very clean and the maintenance neglected: tire pressure problem (from the second day), oil change to be done when, given the sticker on the windshield, it should have been done already.
All went well
(Translated by Google) Very good experience with this agency that I did not know.
no waiting at the check-in counter, the person assisted a bit to give us additional assurances but after 2 or 3 refusals he gave up
it's always annoying after a long flight and in a foreign language this insistence on doing this from the margin.
otherwise there was only one car left (Ford Edge) in the parking lot, a little smaller than the Santa Fe but it was almost new and everything went well with it.
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comfortable car
(Translated by Google) The use of an SUV is a plus for visibility.
RAS Fast and without additional cost
disagree
(Translated by Google) vehicle not in accordance with our request, and the amount paid twice, still awaiting their return for a possible refund
Efficiency and professionalism
(Translated by Google) Simple booking, quality vehicle, quality Thrifty welcome, clear and precise follow-up by AuthentikUSA with advice for preparing your trip.
Agency listening to its customers
(Translated by Google) Authentik is a good intermediary between car rental agencies and its customers, and transmits all the necessary information. I am very satisfied with their service. Then what a pleasure to be able to converse in French. I recommend and I will use their service again for another trip to the United States
USA California Road trip 2022
(Translated by Google) Our opinion is nuanced:
• concerning the preparation of the trip with the reservation of the vehicle via Authentik USA = 100% satisfied
• as for the car rental company Triftty, terrible service even if in the end, we were happy with the vehicle (and obviously we were not the only ones in the same situation in the SFO agency). The reasons are as follows:
• The vehicle was not close or worse, no longer available at the time of receipt
• Waiting time to receive a vehicle too long to finally receive a model below the range
• finally, after discussion with the lessor, we received after more than 5 hours of waiting the vehicle which corresponded to our request.
To remember/Let know to future travelers: When we received the first Vehicle, we trusted the agent who told us, "here is an alternative". As soon as we take the keys, it is as if we accept the alternative which in fact is a range below 'but that we did not know until we collected it from the garage and tried to put the suitcases in it of 5 adults in our family.
Consequently, it is necessary, at the time of receipt of the keys, to pass the message 'ok subject to Validation', that is to say after having checked that the vehicle corresponds to the basic request.
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Our opinion is nuanced:
• concerning the preparation of the trip with the reservation of the vehicle via Authentik USA = 100% satisfied
• as for the car rental company Triftty, execrable service even if in the end, we were happy with the vehicle (and obviously we were not the only ones in the same situation in the SFO agency). The reasons are the following:
• The vehicle was not ready or, worse, no longer available at the time of reception
• The waiting time to receive a vehicle was too long and in the end I received a model below the range
• finally, after discussion with the rental company, we received the vehicle that corresponded to our request after more than 5 hours of waiting.
To remember/Communicate to future travellers: When we received the first vehicle, we trusted the agent who told us, "here is an alternative". As soon as we took the keys, it was as if we were accepting the alternative, which was in fact a step down in price, but we didn't know that until we picked it up from the garage and tried to fit the suitcases of 5 people in it.
Therefore, when we receive the keys, we have to pass on the message 'ok subject to validation', i.e. after having checked that the vehicle corresponds to the basic request.
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Excellent
(Translated by Google) Rental without any problem. We had a Nissan Rogue Sport...More
Good value for money
(Translated by Google) Very warm welcome to the Agency. We were able to choose the car in the parking lot from the chosen range. Breakdown of the vehicle but exchange carried out within 4 hours. 4000kms over two weeks. I recommend !!
More serene travel with the help of authenticik
Above all, do not take Dollar as a car rental company!
(Translated by Google) We received the vehicle on D-Day - supplements were offered, we refused them. We were staying barely 5km from the car rental company and luckily! because the next day the engine oil light told us to change the oil soon! we had still reserved the vehicle 2 months in advance!
Really great
(Translated by Google) We had a Chrysler Pacifica which was really good for 6 (we were told to choose the car we wanted). Room for people, 3 large checked bags and 6 cabin bags and a large cooler. Practical, comfortable, reliable
The pick up and delivery of the vehicle was done very quickly with very nice employees
Good vehicle for a 4000km trip.
(Translated by Google) The wait to pick up the vehicle having been a bit long, we were upgraded.
Very good experience
An XXL car
(Translated by Google) Everything went well. The car was spacious and very comfortable.
good
(Translated by Google) good car very comfortable and quiet. perfect for long journeys. However, there are charges that were not included in the price and that I had to repay. In addition to the 125 dollars planned for the change of return agency (planned), insurance, taxes..... and to finish I arrived on the day of the return 7 minutes late and the agency was closed... so I had to return it the next day and they charged me that extra day at 100 dollars....a total of 675 dollars more for the car rental..... [...]
Good rental experience
(Translated by Google) Recovery of the vehicle from a different rental company and with an equivalent vehicle with a reasonable wait.
Good vehicle in perfect condition.
Vehicle self-service.
No one to explain how it works or to go around the bodywork.
A week after the return, still no invoice or receipt.
Very quick responses to various questions and requests for help
(Translated by Google) All my questions got quick answers. My request for telephone advice (from the United States) was met. As I had to interrupt my trip, the adviser also suggested that I request reimbursement of my unused rental time from my insurance and, apparently, it will work… Thanks for the tip!
Two caveats: the usefulness of the support number provided was not clearly explained to me.
The proposed pick-up and drop-off times of the vehicle do not take into account the time difference (between California and Utah in my case)
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good
(Translated by Google) everything went well
from pick-up to receipt of the vehicle
IMPECCABLE
(Translated by Google) FAST PICKUP AND RETURN. TAKEN VERY CORRECT VERY COMPETITIVE
Medium
(Translated by Google) Explanations for airport pick up are unclear. We had to search for the car in several parking lots. We had received an intermediate car which made a lot of noise where we did not feel safe.
We were able to change cars halfway but they didn't take into account our car category and let us choose a car from a higher category without warning us that there would be an additional charge even though we didn't. hadn't asked for a higher category.
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Perfect service
(Translated by Google) I highly recommend Authentik USA for their service, prices and assistance in booking my vehicle.
Everything went perfectly
Thanks !
Fully satisfied by authentic usa
(Translated by Google) Thank you authentik USA everything was perfect regarding my car rental in San Francisco! I had already used your services for a trip to Canada and I had already been completely satisfied. All insurance included, support before and during the trip if necessary and very responsive if you are asked a question. Also excellent value for money!
I will definitely use authentik USA for a future trip, thank you.
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