Car rental
(Translated by Google) Responsive, very reasonable prices, super nice.
I will contact you again with confidence for any trip to North America.
Thanks again!
Dora
(Translated by Google) We were supposed to have an SUV and we got a jeep. Great surprise. Very good contact in both agencies. Perfect.
(Translated by Google) Efficient with a very suitable vehicle
It might be interesting to explain that to pick up the vehicle, one must position oneself at the airport exit, find the correct bus stop on the main road to hail it: a bus dedicated to the Alamo agency.
I appreciated the return just next to the hotel in San Francisco
Note that any late return results in an additional day's charge (maybe to specify!!)
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Spacious and understated car!
Car rental upon arrival at the airport
(Translated by Google) Quick and simple, great selection of cars. Free shuttle between the airport and the branch.
(Translated by Google) New car.. clean… fast delivery and professional handling.
(Translated by Google) We were able to choose the car in a large parking lot with a good selection of models. And we are satisfied with the rented car and the model.
(Translated by Google) Support for quick vehicle pickup at SLC. Vehicle category respected, full size SUV from 2023.
No unpleasant surprises when returning the vehicle. I recommend.
(Translated by Google) Vehicle pickup: slow and in an overheated basement, car given somewhat "randomly"
Return: the San Francisco branch is well located across from the Hilton but the hours are really limited and the process a bit long.
(Translated by Google) No inspection of the car was carried out upon handing over the keys. The person was in a hurry and "rushed" us, telling us to just make a video of the vehicle before leaving... Which we fortunately did.
Upon return, we were told of a chip on the windshield that was already present when we took the vehicle, but not filmed on the day of pickup as it was only visible from the inside of the vehicle depending on the lighting conditions.
We were charged $35. We refused to pay and asked to see the manager. She acknowledged that it was not normal for the vehicle’s condition not to be checked at the start; we should have also received a copy of the paperwork, and she didn't have hers in our file either. Recognizing a failure on her team's part, she said it was okay, that we would leave it at that, and that it was fine with her. We did not sign any papers upon our departure, and an hour later, once at the airport, we received an email informing us that we were charged the $35.
This is not the way to proceed; from the beginning of the process to the return of the vehicle, everything was handled very unprofessionally, bordering on a tourist scam.
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(Translated by Google) Unlimited mileage is greatly appreciated, we were able to drive over 11,000 km in 2 months and leave the car at an agency in another city. The car was very decent and we had no problems.
(Translated by Google) Quick support for the vehicle, not too many choices in the parking lot but the model matching the reservation, I am satisfied with my 3rd booking with Authentik!!
(Translated by Google) Like the cars that come back are rented out right away, one must wait for the vehicle to be refurbished before taking possession. Some of the staff could be a bit more friendly towards people who speak average English.
(Translated by Google) Renting a car is very complicated for young people (-25 years old) and the staff was not welcoming at all when we arrived at the first agency, however the car was very good and very clean.
(Translated by Google) We have upgraded in order to have more comfort
Very good provider
(Translated by Google) Speed and efficiency at a fair price
(Translated by Google) A small error slipped into our billing upon our return, but was quickly resolved thanks to Authentik.
(Translated by Google) New car
easily picked up and returned registered in the state is more discreet
(Translated by Google) We easily took possession of our car, a Grand Cherokee equipped with an up-to-date multimedia system (Carplay/Android Auto and, most importantly, a built-in GPS). The car handover was even simpler... American-style service!
(Translated by Google) fast and efficient
simple support
the employees are lovely
(Translated by Google) Arriving at the Dollar car rental stand, they try to sell us a forced insurance (we were about to sign the paper when we realize that the insurance was charged without telling us). Then when we have to swipe our credit card (it's a credit card and not a debit card), it's impossible. And this was with 3 different cards. They tell us there is no solution (it was past 8pm, impossible to contact our bank or authentik USA) and that we should go to another rental agency. We line up again to deal with another person and the same card problem occurs, but they suggest trying with a debit card if we have one, and this time it works. Fortunately, we didn't rent too big of a vehicle otherwise even the debit card would have been rejected. In short, I strongly advise against Dollar in Phoenix! [...]
(Translated by Google) This is not the first time I have been through Dollar and every time, they insistently offer you paid services, it's tiring! As for the vehicle, after 3 days, the left rear turn signals stopped working. In the USA, good luck without them. No agencies in towns to help you. The left rear tire was deflating, I had to inflate it every 4 hours. $1.5 each time. Also, the engine oil needed to be changed. A message before each start-up indicated it. In short, they could do better. [...]
(Translated by Google) The charged options were presented as essentials and not as additional options > beware of this apparently customary form of forced sales by North American rental agencies
(Translated by Google) We rented a car for 10 days. Upon arrival at Avis, we were quickly taken care of, everything was included, insurance, second driver, and even a full tank of gas. What a joy not to have to look for a gas station just before returning the car. The organization for the return of the car is great. I had never seen anything like it! You pass through a one-way gate, Avis employees welcome you and you leave the car there, no need to park it. Just take the skytrain to be at the terminal in five minutes. What organization! Bravo and thank you. [...]
Fast service, car in excellent condition.
(Translated by Google) The car is delivered very clean and in excellent condition. Be careful, they do not go around with you to note any scratches, impacts, etc. Remember to walk around it and film it (including the interior), just in case. But when handing over the vehicle, they didn't check either...
Canal Street agency very well located.
To recommend ! Booking from Phoenix
(Translated by Google) Excellent booking with several highlights:
- competitive rates with guarantee and equal options with competitors for the same airport and the same duration.
- choice of vehicle left free: we were able to choose our favorite vehicle from the chosen range (this is extremely rare!)
- very practical check-out of the vehicle on return: parking instructions, vehicle checked later and without surprises.
- paid invoice received the next day.
Only 1 point of improvement: taking the vehicle with a full tank of fuel and returning it with an empty tank is not very practical (calculate to be empty, but not completely!) nor advantageous compared to the cost of fuel on the spot.
But overall excellent experience.
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Alright
Top location
Very satisfied
(Translated by Google) Vehicle as requested, clean and in very good condition
No surprises at pick-up in Los Angeles
Very efficient return to San Francisco
Easy to pick up and put back the car
(Translated by Google) With Avis it was my second time also in 2023 and the support and return are done without problem and above all without adding a defect on the
Car that is not related to our rental which for me is the most scary thing about renting a car for me.