Car rental
Good apart from car....
Fast efficient service, but they tried to give us a fairly old car and we were disappointed as we had a lot miles to cover. We spoke to the garage attendant and he did let us select a new car so all was ok in the end. The staff at the check in counter did try to sell us 'toll road package' at nearly $180 dollars for 2 weeks - with no help or advice if the price was worth it or not! Luckily we refused it as there was only a $10 charge per toll used (we used zero tolls!) so plan your route and check the tolls! Pretty sure most people wont use 18 toll roads during their rental so be aware! [...]
Thisd was fine
Avis was okay but they just follow their process by sticking to the booking agency's protocol
Texas road trip
Coming from New Zealand, first time driving in the States, we were very happy with our car we hired in New Orleans and drove to West monroe, Dallas, San Antonio and Houston. The car was a very comfortable Rav 4. We did think we were getting a Ford Edge, happy anyway. Authentik were an easy company to deal with. Avis was also easy to deal with. Especially the drop off at Houston Airport. [...]
Long wait to get the car at LAX
Car was great but the service at LAX was not so much. We waited in a line for almost 2 hours to get our car.
(Translated by Google) correct price, easy pickup and drop-off, highly recommended
(Translated by Google) Simple, fast, and good value for money.
(Translated by Google) The strong point: an almost new vehicle
Weak points: 1.5 hours of waiting to retrieve the vehicle (two people at the counter and dozens of customers waiting...)
Despite Authentik USA warning us, we didn't pay attention, and the hostess made us pay an additional $180 for services already included in the Authentik contract... Abuse of trust towards travelers who waited 1.5 hours to be served and after the fatigue of a 12-hour flight!
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(Translated by Google) Quick vehicle pickup, all insurance included, and we were given a choice between 2 cars. The return was just as easy and quick. High-performance, comfortable, and well-equipped car.
(Translated by Google) Second time we use Authentik's service and everything went perfectly.
(Translated by Google) Speed and efficiency, the rental car is easily accessible by shuttle and the procedures are very straightforward.
The rental car met our needs.
I highly recommend this site.
(Translated by Google) Nothing to say, everything went so well! The car was a bit late, but so was I. I was able to check in online, very convenient!! Since it was my first time in the USA, I still wanted to go to the counter to review my insurance. There were many people, a long wait, but the person who assisted me was very pleasant and did not try to sell me unnecessary options. The car was very clean and in perfect condition. It perfectly matched my request and needs. We drove 7500km without any problems to report! The return was very easy, the car was quickly taken charge of, inspected, and the confirmation of return was received by email before I even left the parking lot.
I found all the people I encountered to be friendly and responsive. The car was great. It was perfect.
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(Translated by Google) Rental went very well, the staff in San Francisco and Las Vegas are helpful. The car met our expectations. Contrary to what we had been told, we were not forced to take additional options. I recommend Alamo!
Dollar L A can do better.
(Translated by Google) 1.5 hours of waiting to get the car. Breakdown after 15 days but exchange without discussion for an equivalent car. Friendliness needs improvement, they act a bit like police officers.
(Translated by Google) As planned, we picked up the car directly at the airport, which saved us a lot of time, no waiting. It was a Ford Edge Titanium with quite a few miles, but having driven it for 5600 kms, it was very comfortable and well equipped, it was just a bit too fuel-hungry, but with the lower fuel prices in the US, it was easier to digest. For the return of the vehicle, no issues; back at Salt Lake City airport in 10 minutes, it was done, so fully satisfied with Dollar's service. [...]
(Translated by Google) Everything went very well. Very little wait to pick up the vehicle. Even though the vehicle I was assigned was not the same as the one I had booked (a Nissan instead of a Toyota), it was a vehicle of the same category, very clean and in good condition. Returning the vehicle at the end of the stay was also very simple and very quick. I will rent again with Authentik because I find the quality/price ratio unbeatable. [...]
It took insisting and wasting time to be satisfied.
(Translated by Google) It started very badly, AVIS gave me 2 unsatisfactory vehicles before I could get the reserved Mustang. This cost me a day of vacation and generated stress as well as unforeseen expenses!
(Translated by Google) Car pick-up time in SF a bit long (1h30)
(Translated by Google) Everything was very well organized and followed up. Wise and relevant advice, flexibility for changes in the date and place of the car pickup. I am very satisfied.
(Translated by Google) Agency easy to find in Denver. Simple and quick formalities.
(Translated by Google) Nothing to say about the car's performance.
However, the pick-up in San Francisco took over two hours. The return to Los Angeles went smoothly.
(Translated by Google) The car we had rented fully met our expectations: it was the right size for 2 people, fuel-efficient, comfortable, and pleasant to drive. Our only regret was that it was dark blue, which made the interior very hot, and we couldn't figure out how to separate the two start cards from each other, since we were two drivers. The reception by the agent at Alamo was perfect; he was patient in explaining things to us, as our English is not as good as that of Quebecers! [...]
(Translated by Google) The agency staff was not very friendly at the SF agency. We picked up a superb Nissan Rogue, but I immediately noticed that an oil change was needed. The guy said no, it was a mistake and deleted the message on his computer. After several hundred kilometers, we got an engine light come on. It was evening, finding an open Dollar agency was difficult. We turned around and stopped at the San Jose airport. He agreed to exchange the car on the condition that we filled the tank, otherwise, he would charge us fees for not returning it full. We were outraged but tired, so we went to fill up the car... After that, the rest of the road trip went very well. The return was very simple in San Francisco, and that’s it. Overall friendly but not the friendliest. [...]
Decent car, but very average service
(Translated by Google) Positive points:
- Vehicle as promised, without any issue for 3 weeks.
- Interlocutor (Rico) at the pick-up in LA was very helpful and pleasant.
Negative points:
- From reading reviews/information, we knew that picking up the vehicle in L.A. would take a long time, but this much... We waited over 3.5 hours in total! 1 hour to get to the counter, then 2.5 hours waiting for a vehicle to be ready... This is unacceptable, especially after 13 hours of flight... Knowing that all customers had reservations: the vehicles were simply not available to satisfy everyone...
- Then, no cargo cover in the trunk (really inconvenient when on a road trip and needing to load luggage into the trunk often. Not very reassuring when in big cities, where messages encouraging you to hide your belongings in the vehicle are posted everywhere. We managed to "rig" something using the floor mat as a cargo cover...
- Windshield washer fluid level almost empty: tank empty after 4-5 uses... fortunately, gas stations provide equipment for cleaning windshields.
- Any contact with Thrifty's customer service by email to address the above points proved useless: they referred me to their colleagues at the vehicle drop-off location to report these points. However, upon arrival, the person receiving the vehicle told me to queue at the counter to speak to someone. A queue several tens of meters long discouraged us from making any complaint, given the wait endured at the start.
In summary, the price is attractive, and at this level, the service is more than passable.
I don't think I will go through Thrifty for my future rentals.
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(Translated by Google) Everything went very well. Vehicle OK and quick key handover. I recommend.
(Translated by Google) I am fully satisfied with this rental. I wanted information about the rental and Autentik USA quickly contacted me by phone to provide all the necessary information before I confirmed my booking. We easily found the shuttle (a bus) to take us from the airport to Thrifty to pick up our rental car. Very simple and quick formalities on site. Prepare 500€ to pay the deposit, which will be refunded very quickly. We took the "all-risk" option for $98. Personally, I recommend it, as it allows you to be more relaxed during the stay and especially to be much better covered in case of an accident, damage, loss of keys, etc. For returning the car, it's very simple, no formalities, just drop off the car at the specified location and then take the shuttle back to the airport! It's simple, fast, and very convenient! I am extremely satisfied! [...]
Excellent
(Translated by Google) Car almost new (4000 km) in excellent condition at an unbeatable price thanks to Authentik USA. Thanks
(Translated by Google) This is the first time I have rented from Thrifty. Without any problems. Just like with any rental company, you need to be firm with the person in front of you who tries by all means to sell supposedly indispensable insurance that costs a fortune. The car had 5000 miles on the odometer and was impeccable.
(Translated by Google) The reception of the vehicle and everything else went smoothly, I will call on your services again in 1 month, thank you for everything.
(Translated by Google) A bad experience with car rental, upon our arrival at the rental agency, they had us unknowingly sign for options amounting to over 400 euros and thanks to Virginie we were able to get a partial refund. Just make sure to review the documents you sign as Autentik USA processes reservations according to our requests. It's a shame because the car was very comfortable.
(Translated by Google) Additional fees and taxes (high amount) were charged (not initially anticipated) to avoid.