Car rental

Travel reviews

4.3 / 5 according to 905 reviews
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Good apart from car....

Wayne Fairweather Wednesday September 11, 2024

Fast efficient service, but they tried to give us a fairly old car and we were disappointed as we had a lot miles to cover. We spoke to the garage attendant and he did let us select a new car so all was ok in the end. The staff at the check in counter did try to sell us 'toll road package' at nearly $180 dollars [...]

Thisd was fine

Karthik Gaddam Saturday April 6, 2024

Avis was okay but they just follow their process by sticking to the booking agency's protocol

Texas road trip

Deborah Smith Thursday October 12, 2023

Coming from New Zealand, first time driving in the States, we were very happy with our car we hired in New Orleans and drove to West monroe, Dallas, San Antonio and Houston. The car was a very comfortable Rav 4. We did think we were getting a Ford Edge, happy anyway. Authentik were an easy company to deal [...]

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Long wait to get the car at LAX

Anonymous Wednesday September 13, 2023

Car was great but the service at LAX was not so much. We waited in a line for almost 2 hours to get our car.

No respect for the contractual terms

Eric Monday October 28, 2024

(Translated by Google) No consideration of my completed contract, the car chosen in the contract not provided, addition of insurance and other services, no vehicle handling. In short, not serious to avoid.

Pascal Tannou Monday October 28, 2024

(Translated by Google) Speed and efficiency, the rental car is easily accessible by shuttle and the procedures are very straightforward.
The rental car met our needs.
I highly recommend this site.

Emilie Jambet Monday October 28, 2024

(Translated by Google) Nothing to say, everything went so well! The car was a bit late, but so was I. I was able to check in online, very convenient!! Since it was my first time in the USA, I still wanted to go to the counter to review my insurance. There were many people, a long wait, but the person who [...]

Marine Grangier Sunday October 27, 2024

(Translated by Google) Rental went very well, the staff in San Francisco and Las Vegas are helpful. The car met our expectations. Contrary to what we had been told, we were not forced to take additional options. I recommend Alamo!

Arnaud Lagarde Tuesday October 22, 2024

(Translated by Google) I was scammed out of $230 by the Dollar agency at Miami airport. A scandal. I am disgusted. The extremely unpleasant person sold me the Sun pass, assuring me that I would only be charged for toll fees in Florida where I was only spending 2 days out of my 19 days stay. I sensed that it [...]

Dollar L A can do better.

Bertrand Meot Friday October 18, 2024

(Translated by Google) 1.5 hours of waiting to get the car. Breakdown after 15 days but exchange without discussion for an equivalent car. Friendliness needs improvement, they act a bit like police officers.

Roger Dangremont Friday October 18, 2024

(Translated by Google) As planned, we picked up the car directly at the airport, which saved us a lot of time, no waiting. It was a Ford Edge Titanium with quite a few miles, but having driven it for 5600 kms, it was very comfortable and well equipped, it was just a bit too fuel-hungry, but with the lower [...]

Anne Chevrier Tuesday October 15, 2024

(Translated by Google) Everything went very well. Very little wait to pick up the vehicle. Even though the vehicle I was assigned was not the same as the one I had booked (a Nissan instead of a Toyota), it was a vehicle of the same category, very clean and in good condition. Returning the vehicle at the [...]

It took insisting and wasting time to be satisfied.

Roland Martin Monday October 14, 2024

(Translated by Google) It started very badly, AVIS gave me 2 unsatisfactory vehicles before I could get the reserved Mustang. This cost me a day of vacation and generated stress as well as unforeseen expenses!

Thomas Guillerm Wednesday October 9, 2024

(Translated by Google) Car pick-up time in SF a bit long (1h30)

Laurence Ragot Monday October 7, 2024

(Translated by Google) Everything was very well organized and followed up. Wise and relevant advice, flexibility for changes in the date and place of the car pickup. I am very satisfied.

Luc Cabrero Wednesday October 2, 2024

(Translated by Google) Agency easy to find in Denver. Simple and quick formalities.

Michel Robert Monday September 30, 2024

(Translated by Google) Nothing to say about the car's performance.
However, the pick-up in San Francisco took over two hours. The return to Los Angeles went smoothly.

Catherine Cudet Monday September 30, 2024

(Translated by Google) The car we had rented fully met our expectations: it was the right size for 2 people, fuel-efficient, comfortable, and pleasant to drive. Our only regret was that it was dark blue, which made the interior very hot, and we couldn't figure out how to separate the two start cards [...]

Oceane Miller Thursday September 26, 2024

(Translated by Google) The agency staff was not very friendly at the SF agency. We picked up a superb Nissan Rogue, but I immediately noticed that an oil change was needed. The guy said no, it was a mistake and deleted the message on his computer. After several hundred kilometers, we got an engine [...]

Decent car, but very average service

Jeremie Gonon Tuesday September 24, 2024

(Translated by Google) Positive points:
- Vehicle as promised, without any issue for 3 weeks.
- Interlocutor (Rico) at the pick-up in LA was very helpful and pleasant.

Negative points:
- From reading reviews/information, we knew that picking up the vehicle in [...]

Aurélie Prampart Tuesday September 24, 2024

(Translated by Google) Everything went very well. Vehicle OK and quick key handover. I recommend.

Christelle Muret Sunday September 22, 2024

(Translated by Google) I am fully satisfied with this rental. I wanted information about the rental and Autentik USA quickly contacted me by phone to provide all the necessary information before I confirmed my booking. We easily found the shuttle (a bus) to take us from the airport to Thrifty to [...]

Excellent

Guillaume Arqué Saturday September 21, 2024

(Translated by Google) Car almost new (4000 km) in excellent condition at an unbeatable price thanks to Authentik USA. Thanks

Geoffrey Wilmart Friday September 20, 2024

(Translated by Google) This is the first time I have rented from Thrifty. Without any problems. Just like with any rental company, you need to be firm with the person in front of you who tries by all means to sell supposedly indispensable insurance that costs a fortune. The car had 5000 miles on the odometer and was impeccable.

Cyril Roudey Thursday September 19, 2024

(Translated by Google) The reception of the vehicle and everything else went smoothly, I will call on your services again in 1 month, thank you for everything.

Corinne Ferret Saturday September 14, 2024

(Translated by Google) A bad experience with car rental, upon our arrival at the rental agency, they had us unknowingly sign for options amounting to over 400 euros and thanks to Virginie we were able to get a partial refund. Just make sure to review the documents you sign as Autentik USA processes reservations according to our requests. It's a shame because the car was very comfortable.

Gregory Loue Monday September 9, 2024

(Translated by Google) Additional fees and taxes (high amount) were charged (not initially anticipated) to avoid.

Michel Roussel Saturday September 7, 2024

(Translated by Google) No waiting for vehicle pickup. New vehicle. Only drawback: no spare tire in the Chevrolet Malibu. We drove 12,000 km in the USA and luckily did not get a flat tire. Vehicle return: no issues. We recommend.

Sandrine Lafaye Wednesday September 4, 2024

(Translated by Google) Impeccable car, very comfortable, 2024 Ford Tucson. Very, very clean car. Return was very simple and quick. Perfect reception. No billing surprises since insurance was included. I had never driven an automatic, an employee kindly came to provide me with explanations. I will go through them again for my next rental.

LV downtown agency to avoid!!! But at the airport: very professional

Olivier Manceau Tuesday September 3, 2024

(Translated by Google) The downtown Las Vegas agency is very difficult to find, and once found, not professional at all. I had to call on Authentik to untangle the situation; there was no car waiting for me contrary to their commitment, and I was directed to the airport agency without assistance or [...]

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