RV rental
Disappointed with the quality of RV Cruise America
(Translated by Google) Hello,
We were very disappointed with the motorhome: dilapidated and above all dirty.
Outdated: the interior was damaged and old. My husband fortunately noticed before leaving that the leg of the table and the skylight were broken. They replaced them.
In short, I don't know if they reserve these vehicles for rentals with an intermediary, but it's still a shame.
In fact, it is the tenants who do the cleaning at the return and they do not come back behind.
We didn't break down and that's the main thing!
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Impeccable Authentik Canada service and very efficient Charlotte
(Translated by Google) I wouldn't agree with our choice of El Monte. We didn't say anything for lack of fluency in English vocabulary and yet. They make you sign the support without giving enough time to understand what is written. They are unreachable by phone and email. Without Charlotte's help for the shuttle meeting with the hotel, we would have stayed there. No cleaning equipment for the CC: broom, entrance mat, only one hand towel, no toilet brush or sponge and no French-speaking interlocutor. The cupboards do not close well and open on turns. Bad contact of the storebane, faulty connection of the TV. The holidays were good but the service poor and once again, without Charlotte, it would have been difficult. Thanks again to her. This is the second time we have been to your place and will come back again but without El Monte [...]
Flawless rental
(Translated by Google) Everything is professional, the reservation, the advice for the route and the campsite. The motorhome was there, Cruise America efficient. We recommend renting through Authentikusa which greatly facilitates the task in a foreign country. The website with all its tips is really well done and allows you to best optimize your stay in the USA in addition to really competitive prices. [...]
Motorhome "driveable" but that's all
(Translated by Google) While we rented an RV for 3 weeks, it feels like Cruise-America passed us one of the worst RVs they had.
First of all, we forgot to test the shower when picking up the motorhome - it turned out that it didn't work.
This shows that no verification is done by the company other than that done jointly with you.
One evening when returning to the vehicle, a strong smell of gas was present in the motorhome. The "repairer" (an RV park manager) where we were sent by Cruise-America searched for leaks at the joints but found nothing. So we continued with this motorhome by turning off the gas every night and every time we left it. When we were driving, we left the gas on, and we cut it off if the alarm went off.
For the change of the shower, there was no garage nearby that could do the repair. We preferred to wait for the 2nd week of our roadtrip, when we passed near a garage provided by Cruise-America, rather than wasting 1 or 2 days to reach a garage more than 200km from our route.
Arrived at Yellow stone, it rains a lot. We were woken up in the middle of the night in a wet bed because there was a leak in the ceiling.
This is where we asked for a change of vehicle - we had to insist because Cruise-America's policy is: a vehicle that is running is not replaced!
But a motorhome with a gas leak and where you can't sleep because the bed is soaked, endangers its passengers - so we won our case.
The second motorhome had no problems and made us realize another problem on our old motorhome:
it was a real shaking and noisy pan when driving, extremely tiring in terms of driving.
This was thought to be common in RVs and consistent with what a friend who had also been on a road trip with a Cruise-america had told me:
"motorhomes are really not made for driving".
Our 2nd motorhome showed us the opposite: a good motorhome is no louder than a car.
Conclusion:
holidays in the American parks are a great experience, but the rental of motorhomes, I will not be blamed for it.
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The motorhome could have been in better condition
(Translated by Google) We had several problems with the vehicle: several non-functional lamps, the black water tank probe displaying false information (and therefore suspicion of the tank not being emptied during pick-up), mirrors adjusted but not tightened giving a dangerous situation on the road, non-compliant toilet paper left on the dispenser, etc. Be careful if you are new to find out about motorhomes beforehand.
Small problems, yes, but many.
However, they did not prevent us from having a very good stay.
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Nice first experience
(Translated by Google) Shuttle service is appreciated. There are no hidden charges when picking up or dropping off. We even had the right to explanations in French.
Only downside: The cleanliness of the sheets, pillows and blankets were questionable ...
Location camping-car
Successful trip
(Translated by Google) Travel at the top, supplier of serious motorhomes, on the other hand there is a strong difference between the price charged; by which is much lower than the authentic USA off D’
Good experience
(Translated by Google) Our motorhome road trip will have been a good experience. The only concern we had was some gaps in Cruise America's kitchen kit. We got compensation at the end of the rental, but it's always a shame to have to run to buy things that were supposed to be there.
On the side of Authentik, on the other hand, no worries! We have always had, quickly, answers to questions. our questions!
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Good
(Translated by Google) Hello,
Good welcome. Some inconvenience with the rear view mirror (essential element in this type of vehicle). Not enough blankets when you find yourself in the mountains with a ban on starting the generator because you are surrounded by nature and silent. It's too bad to spend a night at; shivering when an extra blanket doesn't cost much.
Our circuit: San Francisco, Yosemite National Park, Sequoai National Park, Las Vegas, Grand Canyon, Los Angeles, San Francisco in 16 days.
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Easy
(Translated by Google) Despite the fact that I inherited of a 24 foot RV instead of the planned 21 foot, the explanations and the breakdown service are excellent.
Very satisfied
location RV USA
(Translated by Google) Very good service from Authentik. The RV was as expected in terms of size, amenities, age. On the other hand this model of Roadbear has a quality of very average manufacture. Many small problems; toilet seat that does not hold, connecting bedroom/living space door comes off its rails when the RV is rolling, water leak on the drain of a sink, heating adjustment system/ air conditioning works randomly. Yet the RV was only a few months old... [...]
Véhicule pas optimisé
(Translated by Google) Firstly, two addresses are presented on the documents submitted, one gave the address of the branch where we supposedly had to go but another rental company had its own sign, we lost 15 dollars in a taxi; because of this lengthened race.
Then very difficult communication with the staff on site who did not show us the vehicle on the pretext that we had a video in our emails, and the result was no sleeping kit so no duvet or pillow (luckily we had our own sleeping bag). They still refunded us. $50.
Then the vehicle is frankly not optimized, problem for stored the luggage, everything has to move every time to do the slightest action and it seems impossible to me to travel with 4 people in this van. For information, I have been traveling since the age of 18 in vans and converted trucks.
With hindsight, we would have preferred add 200 euros more and feel better in the vehicle.
Otherwise, apart from concerns about the address, nothing to say about authentik usa which have been great when we contacted them following our problem and who offered to to help us to communicate if it turned out to be complicated; when handing over the vehicle.
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good
(Translated by Google) Taking the vehicle went well, the return too.
The staff explained everything to us well. vehicle operation.
We were provided with the planned kits and the GPS.
The motorhome was aging.
Don't worry, be happy
(Translated by Google) We had a very good experience with both Authentik USA and Cruise America. Everything has been very easy for the reservation and for the recovery of the vehicle on the spot. Communication with Authentik USA has been very good by email and phone.
We had a glass breakage during the trip and Authentik USA and Cruise America were bothered. very reassuring and professional to guide us to; through the different things to do; TO DO.
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correct more
(Translated by Google) The advice from athentik É was generally satisfactory, but by subscribing to the golf pack (gps + bedding + crockery) for 4 we only had 1 pair of sheets, a plate, a set of cutlery! We had to buy cutlery pillows and plates!
The pick-up advice from El monte is relatively succinct given the many facilities of the motorhome. So we discovered for ourselves...
Think about; empty the tanks on the return of the motorhome because otherwise it’s charged; $85
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SUPERB MOTORHOME
(Translated by Google) I recommend going through Authentik USA and Apollon. Very functional motorhome, of very good quality. Easy and friendly welcome.
Excellent experience but lack of prior advice
(Translated by Google) We spent an excellent holiday but at the expense of In my opinion the following advice could have been provided by Authentik USA because obvious with a little RV experience:
- the kits are overpriced and it is more interesting to buy at walmart at the start
- the unlimited consumption of the generator is only used to nothing because most campgrounds have limited hours of use (prohibited at night) or offer electricity.
- no need to rely on the freezer which does not hold the temperature when the motorhome is not connected; to electricity.
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Holidays at the top
(Translated by Google) The motorhome was great. From the reservation with Manon until the return, everything was perfect.
THE
(Translated by Google) A very comfortable motorhome, a few things that did not work, however (electrical outlet, oven, cigarette lighter charger for the GPS) and no commercial gesture.
location camping car Las Vegas
Satisfactory overall service
(Translated by Google) Satisfactory service
Very satisfied with all the services.
(Translated by Google) Very satisfying set. Quality internet relationship with the plus, being able to communicate in French.
Just add the distances in miles to the mileage package.
I strongly recommend Authentik for a camping trip to the US because this is our second experience (Florida and California).
Eric and Nathan.
Exotic...!
(Translated by Google) Authentik (and Manon in particular) ... Excellent! Sending mail for questions, answer in the day or the next day... 0 pb! Strongly recommend
Excellent
(Translated by Google) Vehicle compliant with the description, pleasant staff at the hotel. arrival and departure, no surprises, a good experience for us.
Road trip en c30
(Translated by Google) Good reception, taking and returning the CC very simple, motorhome in excellent condition, we just had a heating problem, by calling assistance at us, they put us in touch with an adviser. in French
Factory at; camping car
(Translated by Google) Lack of staff for reception, hence; summary explanations and excessive waiting time.
Trouble-free trip, all of the reserved services are reached
Car breakdown, service not available when I needed it,
(Translated by Google) I will never do business with JUCY again. Although the concept is great, the quality cars left at; desire. I had a steering failure with my car, not possible to have the replacement car before 5 p.m. later! In addition, the two cars I had had an average of 175,000 km and more on the clock....
No one offered me any compensation for the loss of time and enjoyment because quite honestly I never trusted my car again the rest of the trip.
Little communication between the breakdown service and the branch, it was me who had to to bridge the gap between the two because my branch was not aware that I had had a breakdown the day before.
Plus, when you think you have 24-hour service...it's not a phone support service that's needed, it's an IMMEDIATE breakdown service! I had to wait 17 hours before having a new car!!
A loss of 10% of my travel time!
I am really very dissatisfied.
Only positive thing, your representative Laurine. Great support and follow up from her but she can't do JUCY's service job...so she did what she could and she did it very well.
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