Car rental
car not in accordance with the reservation
(Translated by Google) 2 hour wait at the counter
We needed to have a car spacious enough for 6 adult sized people. Our Infiniti vehicle did not allow us to place 3 people behind the driver and 1 in the back alone with the luggage. The central armrest took the place of a person and the trunk was very small for 6 pieces of luggage. So 2 people made the whole trip in the back, stuck with the luggage.
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Dollar is not great!
(Translated by Google) The reserved vehicle corresponded to the description, but Dollar put some pressure on us to take a larger vehicle on the spot (+450$ on the way) as well as insurance of all kinds and another toll pass (useless in my opinion), be vigilant before signing.
Friends had an air conditioning problem, and the so-called "troubleshooting where you are" turns into a 3-hour drive to have it changed for you... in short, I don't recommend Dollar too much.
The Authentik service and availability before our trip was great, thanks to them.
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Very good site, very serious
(Translated by Google) Very good cover of excellent quality.
change of vehicle
(Translated by Google) at the Dollars counter we are informed that our intermediate SUV vehicle cannot contain 4 people and 4 suitcases we are therefore offered a superior Ford explorer vehicle for an extension of 1000 dollars (with a discount) contrary to what we announced by email no n) tel to contact the Authentik car agency. Arriving AT THE GARAGE ONE AND ONLY VEHICLE THE FORD EXPLORER this challenged us !!!! if we had insisted on having the vehicle reserved, what would have happened? my English is far too basic to argue with the employee (no n) either on the key ring as I was told by email. the phone n) I had taken with me tirelessly sending me back to a pre registered After fifteen hours of travel !!!!!!!! we loaded up the car and started our vacation! relieved of the additional 1000 dollars [...]
3 hours to pick up the car at the counter
(Translated by Google) No problem with the car but 3 hours to recover it. Endless line on July 31 at 11 p.m., we picked up the car at 2 a.m. 1 person at the reception only or even 2 from time to time. Inadmissible as long as dollar knows the number of rentals. Staff must be there accordingly
Super le van7 places
(Translated by Google) We were able to choose the van we wanted.
car on top
Very well !
(Translated by Google) We had a Chrysler Pacifica, it was very good, very spacious for our 4 children and 3 large suitcases and 2 small ones. There was still a little room for a few bags and 1 cooler. No problem with Dollar.
Excellent service
(Translated by Google) Rented vehicle: Ford Edge with GPS included
Excellent value
Compliant and easy rental
(Translated by Google) Easy recovery
Quick return
Almost new Chrysler
Very long wait and unjustified charge
(Translated by Google) We waited 4 hours for our vehicle in Los Angeles
There were no chairs, no vending machine to eat something, with the jet lag and the flight time it was too hard...
And we got $750 in extra fees. We were sold 180 dollars of highway toll while the American highways in the west are not toll (though I had given our route).
We also had 180 dollars of insurance when it was supposed to be included in the 2600 dollars already paid
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Satisfied
(Translated by Google) No worries on arrival. Rental consistent with what was booked.
nothing special
(Translated by Google) For the car rental at Dollar, the agency charged us 17 dollars for a tax (???). Our advisor told us that she saw the problem, for 3 weeks no return.
Too bad the car rental companies don't explain the different insurance options. (note the 1st Visa already covers a lot of things).
For a camping road trip, it is better to provide an SUV even for 2 people.
Fairly quick pickup and drop-off. No control.
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clean car
(Translated by Google) Car clean and available upon our arrival.
Very well
(Translated by Google) Quick to pick up and even faster to return
No problem. Efficient !!
Car rental
(Translated by Google) Very satisfied with the vehicle (chrysler pacifica)
Only downside, difficult to identify the agency in Los Angeles
Good car but a little complicated...
(Translated by Google) The departure was a little complicated, the reservation was not found, nor was the second driver, but in the end everything was back to normal and after all went well.
High quality Authentik rental service
(Translated by Google) Very good service. Speed, efficiency and ease. We were perfectly well accompanied by Authentik and very well received by the rental company Thrifty. Thank you to all the Authentik and Thrifty agents who participated in giving us a great vacation.
FULFILLED HIS CONTRACT
(Translated by Google) positive: good recent car corresponding to our expectations
negative: the taxes on return that were asked of us which was not specified by Authentik
Can do much better...
(Translated by Google) Long waiting time for pick-up of the vehicle and as often, we try to give you insurance and another vehicle “more spacious, more comfortable, more…. »
I had to change 2 tires during the trip following a puncture (it can happen anywhere, no complaints about that). Very very complicated support service. I had to advance the repair costs and to date (one month since I returned the car), still not reimbursed! And impossible to be reimbursed for all costs except in the form of a credit for a future rental!
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Nice adventure on the California road despite Dollar
(Translated by Google) Authentik service is excellent. Marie-Eve is always available to answer (with her good French) and does what is necessary to solve the problem. Very satisfied with this Authentik service. Only one disappointment dear the Dollar rental company because of the too long waiting time (more than two hours to just pick up the vehicle). And also the vehicle received is not what I booked the SUV luxury vehicle. [...]
USA car rental
(Translated by Google) Car rental for a road trip from LA to San Francisco.
Perfect, no issues to report.
I went through the dollar agency, they are trying to get us to take out additional insurance…
Otherwise taken care of and delivered very quickly and without unpleasant surprises.
Car in excellent condition.
Thanks to authentik for all the advice before departure.
I highly recommend .
Olivier
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Very long wait (1h20) in Los Angeles for pick-up...
Hassle-free rental. Intermediate car for 4 type Ford escape. Spacious and Comfortable
Very well
(Translated by Google) Everything went as planned.
Compliant vehicle and no surprises in the rental contract.
Car OK but Thrifty pushes to add options
(Translated by Google) No worries about the car, in line with our request, but unpleasant Thrifty welcome, who does everything to take additional coverage options, not hesitating to refute the coverage of certain insurances - yet written black on white - from our credit card. Be careful, in the end, the price can increase considerably... And since there are 25 people queuing behind you, Thrifty plays the "speed" card to pass everything...
Note: the address of the Thrifty agency in Los Angeles (transmitted by Authentik for the return) is wrong - they have moved
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Hassle-free rental
(Translated by Google) The vehicle provided by thrifty was a FORD EDGE
the vehicle was a little at the end of its rental life but correct
The collection and return of the vehicle went very well.
I plan to go back to authentikusa on my next trip to the USA
Dollar
(Translated by Google) Fast, efficient, no hiccups! Quick return .
Perfect
(Translated by Google) Second car rental experience in the USA, everything went as planned from the pick-up to the return of the vehicle. A very comfortable 7-seater as expected. Very good value for money.
I will go back to authentic.