Car rental

(Translated by Google) No waiting for vehicle pickup. New vehicle. Only drawback: no spare tire in the Chevrolet Malibu. We drove 12,000 km in the USA and luckily did not get a flat tire. Vehicle return: no issues. We recommend.

(Translated by Google) Impeccable car, very comfortable, 2024 Ford Tucson. Very, very clean car. Return was very simple and quick. Perfect reception. No billing surprises since insurance was included. I had never driven an automatic, an employee kindly came to provide me with explanations. I will go through them again for my next rental.

LV downtown agency to avoid!!! But at the airport: very professional

(Translated by Google) The downtown Las Vegas agency is very difficult to find, and once found, not professional at all. I had to call on Authentik to untangle the situation; there was no car waiting for me contrary to their commitment, and I was directed to the airport agency without assistance or help. They also offered me a paid upgrade of 80 € per day which I refused. Alexandra knows the details. Once at the airport, they were professional but the cost of the taxi is my responsibility, and I am not going to file a claim for 30 euros: in summary, a lot of stress and wasted time, and a downtown Las Vegas dollar agency that I strongly discourage. [...]

(Translated by Google) Agency to avoid... We couldn't retrieve our vehicle due to our French Visa card (debit), the agency could have asked for our return flight ticket or we could have left the deposit in cash, knowing that the entire rental amount had been paid in advance there was no issue for them regarding the payment but they didn't want to know anything, made no effort to find a solution for us. Neither Dollar, nor Authentikusa... We were left on our own and had to go knocking on the doors of other agencies to find another vehicle. Fortunately AVIS rental had no issues with our French debit card and we found another vehicle (more expensive but well...). We lost 4 hours there and Authentikusa only refunded us €1000 out of the €2200 we had already paid. It's unacceptable!! Even if we didn't have a credit card, everything was paid in advance and it shouldn't have been an issue! There were solutions but no one made an effort to solve the problem and they left the customers in the lurch. [...]

(Translated by Google) Counter saturated upon arrival at the airport, nearly 2 hours of waiting... Advice to opt for other counters such as Hertz. Proposal for an SUV vehicle with an extra cost of nearly 400 EUR and fuel for 68 EUR (ultimately expensive versus a full tank at the pump).

(Translated by Google) Advisor scam.

(Translated by Google) We had a battery issue, but Alamo charged us twice for the repairs!

(Translated by Google) Quick and efficient service. Clear and precise instructions.

(Translated by Google) Reservation without problem, price at the top
Vehicle pickup without problem
Thank you AUTHENTIK USA

(Translated by Google) Teams that are attentive and responsive

Perfect location.

(Translated by Google) We were very well received, the day we were supposed to pick up the vehicle, there were a lot of people, and we picked up the vehicle with a 1/2 hour delay, but we were upgraded and given a superior vehicle. No issues with the vehicle + over 4800kms traveled in 12 days. Super comfortable. The return went very well. Very very attractive price.

(Translated by Google) 3 weeks rental from the San Diego agency. Impeccable car matching our reservation, very new vehicle, few miles on the odometer (10000). The only downside of this agency is the wait time at the agency, only 2 employees at the counter for a lot of people in the queue...

(Translated by Google) We rented a 7-seater vehicle for several weeks.
The rental company Dollar is reliable, its prices competitive!
The vehicle was very pleasant and well-maintained.
Check-in and check-out were quite quick.

(Translated by Google) The requested car was not available. Unfriendly agency staff.
Options offered:
- wait… without knowing how long! Incredible!
- the same vehicle in electric. Thankfully, I didn’t choose this option because, given the distances traveled, our vacation would have become a nightmare. I never saw any charging stations on the highways.
I couldn't load the app because there was no access to the US App store.
- an SUV with a daily supplement of $15 => option chosen.
Despite the warnings, it is almost impossible not to get caught with additional charges.
It’s a shame, but the USA has become so expensive that we won't be returning for a good while. [...]

Fast vehicle pickup and drop-off

(Translated by Google) You need to take a shuttle to get to this rental company from the airport (about a 15-minute trip). The vehicle pick-up was quick and the return was the same despite a crack in our windshield that occurred during our stay. No additional fees due to this issue, covered under the warranty.

(Translated by Google) We had forgotten to pre-book the car the day before, which caused us about an hour of waiting at the counter.

(Translated by Google) Very quick handling of the car at Denver airport. Very nice person, who doesn't push options and takes time to make sure they are understood. We received an upgrade because in the category we chose, there were no cars with GPS, even though we had requested one. The return was also very fast. Perfect.

(Translated by Google) Very good reception, fast service, vehicle in very good condition and matches the request. Return was super easy... in short, nothing negative to say about this rental.

(Translated by Google) Very good experience with National, we changed cars at the last minute with an additional charge but everything was done without complication. No surprises, I recommend this rental company, very well organized, and the staff on the phone before departure were friendly and helpful.

(Translated by Google) No midsize SUV available. Alamo gave us a compact SUV, making us believe it was a midsize SUV.

Very comfortable car for this type of road trip

(Translated by Google) Picking up the car at Salt Lake City airport took quite a long time, over 45 minutes.

Very professional and responsive service!

(Translated by Google) An excellent service, I recommend it!

(Translated by Google) Whether it is upon arrival at the airport or when returning the vehicle, everything is very well organized, it goes very, very quickly.

(Translated by Google) I miss my Mustang!

(Translated by Google) We rented a 7-seater Chevrolet for 30 days. The pick-up and drop-off procedures were simplified. The vehicle matched the reservation. It was clean.

Two drawbacks: an American Express type credit card was absolutely required. The address at LAX could be more precise as it was a labyrinth.

(Translated by Google) Tired after a long day of travel and annoyed due to the lost main suitcase ... I was worried about picking up the car ...
Everything went very well, we were not pressured to take additional options, we had the choice between several available vehicles: a nearly new Kia Sportage with 6000 miles.
No issues during the trip, very happy to have a vehicle with space and an SUV type on some days. [...]

(Translated by Google) Car provided quickly and met our expectations. The return was just as easy and efficient.

(Translated by Google) We traveled 4500 km and everything went very well.

(Translated by Google) The rental of our SUV went very well at the LA airport agency. Quick pick-up. Clean car inside and outside and new with 1300 miles on the odometer. Returning the vehicle is as quick as picking it up: no waiting, quick inspection.

Value for money at the TOP.

(Translated by Google) Everything was excellent!
Ease of picking up and returning the vehicle.
Employees available to answer my questions.
Clean car with all services performed.
I recommend!