Car rental
Disappointing rental on the comfort but reliable on the mechanical level
(Translated by Google) Although having opted for a "full size" rental our car was small for 5 people. If it turned out to be very reliable mechanically, on the other hand the screen did not work preventing music, GPS etc. from being put on. Which over thousands of km is painful... and since we were on a road trip and we didn't put the radio on from the start, it was too late to return to Dollar when we noticed it. [...]
No unpleasant surprises during our rental
(Translated by Google) Fast and efficient support, car in accordance with our request and super simplified return. No complaints
Impeccable
(Translated by Google) Car very good, adapted to my request.
Easy and quick to collect and return.
Very long queue to pick up your car...
(Translated by Google) the reception at the airport is very very long
better than expected
(Translated by Google) We had a very comfortable car, better than we expected. New and secure. Very easy for pick up and drop off in two different locations
Perfect
trunk too small (3 suitcases instead of 4)
Rental according to our needs
(Translated by Google) perfect service
Very good service
(Translated by Google) We rented an SUV for a 22 day road trip. We picked it up in San Francisco in the Union Square area, one block from our hotel, then dropped it off at the SF airport at the end of the trip.
The Thrifty team was very welcoming and gave good advice. The rented car ended up being a very comfortable and reliable Toyota Highlander for the duration of the stay.
We recommend without hesitation.
[...]
Hassle-free rental
(Translated by Google) Very satisfied with the rental, the vehicle was aging but it was very sufficient for our 10-day trip. No problem when returning the vehicle.
Perfect
(Translated by Google) Everything was perfect.
No unpleasant surprises both at the reception and at the delivery.
Authentic handled it all. Insurance already included in the reservation.
The car of quality and almost new.
Kindness of Dollar staff at the reception.
Ease and speed of deposit when handing over on return.
Car rent
(Translated by Google) Vehicle rented from agency dollars via authentic USA.
Attractive price, perfect and simple service on recovery and return of the vehicle
Location Ford escape Thrifty
(Translated by Google) Picking up the car in Los Angeles (airport), patient and attentive staff. We were given the model we wanted. Fast and well organized delivery 3 weeks later in San Francisco (city). Very good experience. Thank you to the Authentik team for their work because we only had to present a document (and release the deposit) to recover the vehicle.
Excellent value
Perfect
(Translated by Google) Very practical, nothing to complain about
EXCEPTIONAL quality of service
(Translated by Google) I strongly recommend AUTHENTIK USA which accompanied me superbly well during my trip to the USA.
Exceptional quality of service: super fast and relevant answers, very nice exchanges with the consultants, and in French as well!
a real pleasure to have this type of service.
thanks to the teams.
(for the rental company DOLLAR, a little less good because too much waiting for check-in: 1h45 before taking the car!!)
[...]
3 week road trip in the American West
(Translated by Google) Hello. We ONLY booked the vehicle (Chrysler Pacifica) through Authentik USA and everything went perfectly. If we had to do it again, we would also go through you for the roadtrip because we have prepared everything ourselves regarding accommodation and activities and it's a huge job. Friends left 15 days before us and when we compare the cost with regard to the time and energy spent, going through you is a good compromise. Bravo ... your concept, your seriousness and the quality of your service is irreproachable. Thank you all. [...]
perfect
ALAMO Intermediate SUV Rental
(Translated by Google) We booked with Alamo because the company has a pretty good reputation, and with the number of miles to cover, we didn't want any unpleasant surprises. We picked up the car as scheduled on Saturday, July 30 at 9am from the Alamo location at Fisherman's Wharf in San Francisco. We were the first to arrive, all the staff were very welcoming, in no way to force us to take out other insurance, even if we decided to take the one for the wheels and the windshield anyway for peace of mind. We were offered to choose the model we preferred and then off we went, very happy with how everything had gone and with our rental car. Unfortunately, after a few kilometers, I discovered a small crack in the windshield at the level of the black tinted part... And, the next morning, when I woke up in San Simeon, the left rear tire was flat... We manage to drive a few kilometers to a petrol station to inflate the tire. No way to see the amount of pressure on the machine. We took the road back to Los Angeles, regularly monitoring the pressure, and with stress. My husband tries to reach the number on the card that we had been given ... no answer because it is Sunday evening !! While we had been told that someone from the agency would always be reachable... We manage to have someone on the phone on Monday morning, who gives us a number and tells us that if we call this emergency number , they will mobilize the car for insurance issues, we will have to wait next to the car they come to see, and the whole thing can take 24 hours. We decide to think and watch the tire because we are in LA for 3 days... The tire does not seem to drop too much... There, in the parking lot of the hotel, I notice a white mark on the tire... . we see that it had already been repaired !!! Wednesday morning, my husband manages to join another person by explaining the situation to him. The person told him to go to a garage not far from our hotel to have the wheel changed, to keep the invoice and that we will be reimbursed when the car is returned and that the mechanic will be notified of our arrival. My husband goes to the garage... there the mechanic was not aware!!! No one had contacted him! My husband comes back to the hotel, calls Alamo back, they tell him to go back to the garage. He goes back to the garage, there the mechanic who takes pity on my husband agrees to take a look at the tire between two appointments and tells him to call back in 1 hour. My husband walks back to the hotel, then calls back the mechanic who tells us that we have to change the tire because it has already been repaired twice!!!!!!! We accept, with the notification of this fact on the invoice by the mechanic. We recover the car with hours lost on our road trip, a lot of stress and tension.
We returned the car to the Alamo location in Union Square in SF on Wednesday August 17th. The agent who took delivery listened to us, barely looked at the car, and didn't make a fuss at all. He offered us financial compensation of $400 in addition to the reimbursement of the tire of around €200. He wrote the email to his hierarchy in front of us, we should receive at our home a check for the total amount in dollars in a few weeks...
Hoping now that we will receive this check well and that we will not have to run after it!!
[...]
Bad service thirthy
(Translated by Google) At the rental counter they offer you insurance in ? which are already included but insist !!!!! By scaring you... insurance? toll for the highways... toll for the second driver.
I did have the invoice for the second driver on my invoice, but the agent did not have it on his computer.
Ditto for returning the car to Lax.... thirthy no longer exists but at no time do you have the info that you have to return it to hertz....
There is a better rental company than Authentik on the market
[...]
RAS everything is in accordance with the reservation
(Translated by Google) RAS everything is in accordance with the reservation, for 6 adults with 4 suitcases of good size and 2 travel bags, the Chrysler Pacifica or the Toyota Sienna both have a good trunk and a spacious cabin.
We punctured despite recent tires in 3 hours we had our new vehicle. Be patient the assistance picks up and one.
A little info for authenticity, the return address for Thrifty vehicles in Los Angeles has changed, I forgot to note the new address, but the one on the invoice is not the correct one.
[...]
Disappointment / Disappointment
(Translated by Google) SF Airport: no spare wheel, damaged bodywork and vehicle too small for 5 people + luggage.
Only car available with HUMOR from Dollars! Shame. Last time with them for sure!
car rental
(Translated by Google) We are very satisfied with our rental at Dollar. The car was very new and very clean. It was perfect.
A doubt…
(Translated by Google) We had rented a minivan for 5 people. On arrival the rental company tells us that 5 people and as many suitcases will not fit in the vehicle. It is formal and convincing. Of course, the vehicle we had rented is not visible because the warehouse is remote. We accept a larger and more suitable vehicle for a surcharge of 500 dollars for 3 weeks. In hindsight, we might have lost 2 hours, going to the warehouse and back to the counter… always and forever problems when renting a vehicle in the US. [...]
Vehicle picked up at Miami Airport, easily accessible from downtown Miami
(Translated by Google) Vehicle conforms to the chosen range. Provide a personal GPS to avoid renting it. Please note, unlike other rental companies, the toll pass is not included and it is a day or week fixed price of $70 to be added because in Florida many tolls do not accept coins or credit cards. It is the price of tranquility but much more expensive than the tolls themselves. Too bad that we have to pay the package while the car is immobilized at the hotel for example. Some rental companies offer the option of disconnecting the box or paying for use. This is not the case at Dollar. [...]
Good provider Dollar
(Translated by Google) The rental went very well.
Lovely and smiling staff.
The collection of the vehicle is much faster than in France, like the return.
Good experience
Correct
(Translated by Google) The agency is trying to sell additional services….. and adding taxes to the return. In the end, €2,000 for 12 days, that's still not cheap for a Jeep Wrangler, so not a large comfortable SUV.
Very well
(Translated by Google) We were 2 families and after a week one of the 2 cars had an engine failure ... we had to fight a bit because they wanted us to take care of the repairs, but as it was out of order question of advancing whatever it is in view of our insurance, during the day the problem was solved... they replaced the Chevrolet with a Ford of the same category and the road trip was able to continue... congratulations... [...]
Top
(Translated by Google) Good service, good vehicle
impeccable
(Translated by Google) Honda Accord; comfortable and fun to drive
almost no wait at Dollar in SF