RV rental
Great welcome, a big thank you to the entire CruiseAmerica team
(Translated by Google) To redo
Satisfied
California RV Rental
(Translated by Google) Good company, qualified staff and very good customer service.
Excellent value
(Translated by Google) Generator problem at the start, we had to change vehicles. Tire problem the next day changed in less than an hour after our call for assistance. The C19 is comfortable even if we would have liked a more comfortable mattress!
Meets expectations
Very good stay.
(Translated by Google) The motorhome is really well suited for a trip to California
very friendly staff, clear explanation on the van.
Excellent team!
(Translated by Google) Thanks to Authentik for the excellent relationship and follow-up.
Cruise America was on top as well.
Spacious and very comfortable
(Translated by Google) RV very well laid out and fully equipped.
Spacious (I recommend always choosing an RV for at least two or three more people, our choice was a 7-8 seater for 4 adults!)
Lack of a small BBQ for lunch picnics... (In the evening, most RV sites are equipped with one).
To be deplored: waiting time during the "check-in" (more than 3h30).
Note, no waiting and very fast control during the "Return", immediate refund of the deposit (very good point).
Overall rating: very satisfied.
We will do it again, in New Zealand!
Didier (France).
[...]
Excellent !!!
(Translated by Google) Delivery of the impeccable motorhome; in very very good condition. Good explanations from Cruise America on how it works. If I had to do it again, I would do it again without hesitation.
Good service but long waiting time
Motorhome pick-up
(Translated by Google) The optional pick-up in the morning and return in the afternoon was not respected, which shifted our program, a choice we had made when booking the RV. The kitchen utensils were a bit limited, and no electric coffee maker. No duvet for the beds but a small woolen blanket (a bit old-fashioned)
Otherwise our Road trip (American West) went well, and we are delighted to have spent 18 days in RV and about 3500 km covered. We will be delighted to return next year to the USA or Canada for the fourth time through AUTHENTIK.
Michael.
[...]
great experience
(Translated by Google) Beautiful experience very beautiful landscapes North East of the United States and Quebec Great welcome
the least: motorhome (C30) too small for 2 couples but large on the road
Very good first experience of the motorhome
(Translated by Google) Easy to drive easy to grip. We had a little apprehension for the connections.
You have to watch the film in French on the internet from cruise america before leaving to reassure yourself and on site everything is easy
Good
(Translated by Google) It was our first time renting a motorhome. The reception in San Francisco was unfortunately not the friendliest. The equipment of the motorhome was more than rudimentary and there were quite a few things missing from the inventory. But that didn't stop us from enjoying our trip.
The Apollo company is very good. Motorhome far too big for the valley.
(Translated by Google) Gigantic motorhome = stress
Very good experience
(Translated by Google) I had a very good contact with Authentik and everything went well with Cruise America.
I had a scare just before leaving while reading RV condition reviews, but came across a late model.
The pick-up went very well, and the return even easier. They don't care about the state. The inventory was very quick.
The RV is less well equipped than other rental companies (no TV, tent, on-board computer...) but it remains comfortable.
[...]
Satisfied with Authentik but very dissatisfied with Best Time RV - Request for financial compensation
(Translated by Google) I really appreciated the professionalism and follow-up of the Authentik agency.
On the other hand, we were very disappointed with the Best Time RV service, despite the fact that their comments were good.
Between the water supply that didn't work, the wheel cover that had been screwed on badly and almost fell on the road, and their very unresponsive customer service, we do not recommend this RV agency.
[...]
Far from the hotel but easy access!
(Translated by Google) It is far from the hotel but this trip is good by car and it is a good way to discover the other bridge and Oakland
A reliable and complete motorhome
(Translated by Google) Fast efficient and well equipped
a great first experience
(Translated by Google) quality service with great availability, we feel confident
Very good but...
(Translated by Google) We got the car a day late
Check in rapide
very satisfied
(Translated by Google) Efficient support with very friendly staff to explain to us simply how it works. The motorhome corresponded in every way to what we expected, it was in very good condition and we had no problems during our road trip. Quick return to Salt Lake in an extremely old-fashioned agency but with friendly staff.
correct
(Translated by Google) we had a decent but noisy RV inside. microwave (not clean) and especially with half-broken brackets which caused it to rattle inside while driving, but hey, the vehicle held up, that's the main thing. it had 80,000 miles on the odometer so not recent. staff not top friendly and do more in efficiency than relational. A priori it is better not to break down in view of French crossed on the spot in San Francisco... [...]
Very good experience
(Translated by Google) Great option to visit the area. Very functional van. Good service on site. SF premises are far from everything (Hayward!!).
Very good welcome, explanations, and RV
(Translated by Google) Ask for a Minnie Winnie RV, they are the best!
Mixed impression - Getting started too quickly, with an RV not fully checked before departure.
(Translated by Google) When taking control of the vehicle, it was too fast for my taste, to take into account the different aspects of specific operation of the vehicle. (10 mins max)
We noted after our departure a malfunction of the inverter (impact on the refrigerator which did not work while driving) which could not be solved during the trip by the hot line which was unreachable and which was solved during the trip. a stop in Las Vegas via the APPOLLO concession.
Ditto the finding of the lack of a water connection pipe.
The check of the complete and exhaustive functioning of the equipment was obviously not done correctly in San Francicsco.
Another problem, we had reserved the personal kit (sheet, towel, blanket) and APPOLLO could not provide them to us at the start. (break)
For a reservation made 6 months before that seems unacceptable to me. We had to buy some at the local supermarket. The reimbursement of expenses was made during Check Out.
A mixed impression therefore, in any case for my part I will not take over this rental company.
[...]
Very nice motorhome travel experience for 6 people and 3 generations
(Translated by Google) Many thanks to Gabrielle for her friendliness, her patience, her professionalism and her promptness in answering our many questions and queries.
However, the staff at CRUISE AMERICA, particularly in San Francisco, was not friendly.
Perfect Pioneer RV for 4
(Translated by Google) 10 nights spent with family and a great experience.
The rental company, Apollo, was too fast and not precise enough when picking up the RV. Fortunately good souls helped us in the campsites.