RV rental

Disappointing

(Translated by Google) Waiting far too long for check in, incomplete and not necessarily pleasant service. But the vehicle gave completely satisfaction.

Authentik advisor very friendly, available and efficient!

(Translated by Google) Motorhome in good condition but poor handling beyond that. 60 mph. An emptying problem at the beginning of the trip, for which we called Cruise America assistance at; three times, without a reminder from them. Finally found by ourselves the solution! ???????????? very nice family travel experience!

The FS31 is perfect for 8 adults

(Translated by Google) We have benefited from a brand new motorhome (model 2018! - in 2017).

old motorhome

(Translated by Google) many kilometres, interior not clean, insufficient kitchen utensils (no stove, just a saucepan), water leaks through the roof windows, extremely noisy air conditioning, partially broken gas cooker , a broken cupboard door, not very comfortable) the only disappointing service of the whole trip

Comfortable RV, but with a rickety dinette - design error that disrupted our trip

(Translated by Google) Nice experience in RV - some problems with the dinette but luckily the company El Monte reimbursed us. a few francs to apologize.
Their phone support leaves it up to you. want - we waited more than 30min to get someone on line but who unfortunately could not help us. The telephone bill will be high... Fortunately Authentik has taken over.

Très belle expérience

(Translated by Google) Overall renting our motorhome at El Monte RV at; been a success. Clean vehicle, no mechanical problems, compliant with what we had seen on the rental company's website.
Attentive staff on departure, same on return.
Only one downside: no cleaning utensil (broom, mop) provided. the rental, which is a shame because we have cumulated; 4 weeks of dirt on the motorhome floor and had to stop at a car wash before returning it to vacuum.
For the record, we have never succeeded in tame the TV that turns on randomly day and night. [...]

camping car vétuste

(Translated by Google) The camper vans are dilapidated. very damaged bed mattresses.
We felt the springs of the mattress and plastic cover not very pleasant when it is very hot.
No dividing curtain worthy of the name because it is ridiculously small between the cabin and the living area.
Not even a broom to clean the motorhome.
In addition, the Cruise America of San Francisco tries very hard to withhold dollars from the deposit. For example, an unnoticed pinhead impact on the windshield; to taking the vehicle 50 dollars. Filling up with gas the socket of the motorhome adjusted; $35, return with 3/4 propane tank charged; to new $35.
If we pay for the full tank of propane at taking charge, I don't see why you have to repay when you give it back. As a result, customers pay twice. Gain for Cruise america.
In addition, staff not friendly, when we ask for explanations and even less the person in charge of the deposit who did not try. nor to argue and did not have the respect to understand our requests and left us. fall bluntly.
To flee Cruise America at least that of San francisco. [...]

Perfect

Very good material

(Translated by Google) At the end of the course I made the proposal to buy my camping car. very satisfied.

Super

(Translated by Google) First experience in VR highly appreciated. Almost new and well equipped vehicle. Friendly and generous welcome in the explanations. freedom and the autonomy provided by an RV more than compensate for the occasional difficulty of parking.

Good

Can do better

(Translated by Google) Very warm welcome. We regret the lack of demonstration when picking up the motorhome (El Monte) (water pressure reducer, waste water drain and water tank, circuit breaker location...). Technical explanations in American and brochure in French incomplete (type of fuel in the absence of SP 87...drainage of waste water...location of circuit breaker...). We had to get help on a camp to drain black water and find a circuit breaker (2 days without a power outlet in the camp without external connections)
We would have liked have a jerry can to store more water as well as an outdoor lamp. connect to electricity because most camps do not have a light to eat outside in the evening.
We rented 6 chairs a little too expensive ($72 when they are sold for $10 in stores). The renter could provide them with the table because we only used them 3 times (benches and table exist in almost all camps)
GPS rental ESSENTIAL to leave or enter the 3 big cities (L.A, Las Vegas and S.F.) mountain routes and find the camps. [...]

fast

(Translated by Google) maybe a bit too much...
lack of explanations on the use of the motorhome. Getting started had to happen quickly. billing for the GPS which was then sent to us. refunded.

An excellent stay

(Translated by Google) I really recommend Authentik USA, my advisor was always available and attentive. listening. Everything was very clear and well explained.

Location San Francisco vs. Las Vegas

(Translated by Google) The motorhome was not very clean on departure, not all the belts were available, a broken hinge, missing screws on the sleeper rod. I didn't think you had to come with your cash register. tools
A reversible air conditioning seems basic to me these days because in the cold gas heating is very limited.
A more efficient air conditioning unit too, because it is limited; at temperatures above 30°C
Well yes we had snow at all. Yellowstone and Sunshine Arches Vegas.
Otherwise it worked fine. in general. [...]

USA/ CANADA TOUR JUNE 2017

(Translated by Google) Picking up the vehicle went very well. Complete explanation of our camper-van, very easy handling*

No problems occurred during our trip*
The campervan is fully equipped, and everything was in working order*

We met a problem to restitution, or despite our calls to warn of our delay (resitution expected at 6:00 p.m.); we arrived at 6:20 p.m.; following works on the road which resulted in huge traffic jams, no one waited for us.
We were therefore unable to make our return on the scheduled day, we lost our paid hotel night. in Boston*
24 hour support was unresponsive...not very helpful for support.
The next day, we therefore returned the camper-van, but I did not find it. the attitude of the rental company very professional.
Working in travel, as an agent, I've never experienced this. [...]

Travel for my retirement in the American West

(Translated by Google) Çhas been a wonderful experience, having never been camping, to travel like this in a motorhome 9 meters long and 3 meters wide is extraordinary.
With my wife we set off into the unknown, however we were very happy with our choice because with a vehicle for 7 people we were very comfortable. comfortable being only at of them. Small gap when picking up the vehicle the staff very nice but for communication none who would have notions of French it's a bit of a shame we are shown a video in French but the explanations when you go in the vehicle it would be more compressible with a little French, especially for us without English and beginners travelers // but ç we benefited well and appreciated very happy [...]

Good but....

(Translated by Google) Motorhome in good condition but a bit old. Very limited kitchen equipment. for 7 people for 14 days. Pay attention to; consumption which is important.

Friendly

(Translated by Google) The team is friendly with good advice and responds to requests quickly.
She helped me a lot.
The site is extremely well designed

RV : a discovery for us

Nothing to say impeccable

(Translated by Google) ????????????????????????????????

Perfect

Happy with our stay!!!!!

(Translated by Google) Exceptional stay, the C30 motorhome kept all its promises. Incredible, unusual landscapes and extraordinary encounters. The climate in april remains conducive to; this activity camping except for yosemite which we had to cancel (too much snow). It's not the high season but think about; reserve a minimum of RV park and excursions (quickly filled).

Thank you AUTHENTIK for the service rendered !!!!!!! To do again.......quickly. [...]

The mountain !

(Translated by Google) Delay a bit long to get the RV ... otherwise the rest of the experience was excellent!

Excellent

(Translated by Google) Authentik USA Advisor to; listening, excellent service from Cruise America. C30 suitable for 2 adults and 3 children. First successful VR experience.

Everything as expected

(Translated by Google) The order of the 2 RVs and the pick-up went very well. The RVs were all right. Satisfactory fact and living in it for 12 days was very pleasant. The drop off also took place; as expected. We appreciated the services of Authentik US as well as Road Bear. Thanks

incomplete kitchen kit

(Translated by Google) We had asked a kitchen kit which, according to Authentik (by email), included cutlery, bowls, plates and glasses. On recovering the vehicle, bad surprise, these elements were not present and we had to buy them ourselves. When contacting Authentik to request compensation, we were told that these items were included in the bedding kit (!) which we had not requested, because we were bringing our sleeping bags. A very unpleasant impression for starting a 10 day trip with 4 children including a baby. À Apart from that, no problem on the part of preparation, reservation and answers to the questions preceding our arrival in the USA. [...]

Clarity rental prices

(Translated by Google) Use only for the rental of the motorhome, the conditions of the contract being written in French are easier to understand. apprehend. Fortunately for us, no problem or worries with the rental company. Given the deadlines for our rental, we had to see for ourselves with the rental company the terms of transfer on departure and return. À see for a future trip. [...]

Very good performance. Almost new vehicle. No problem.

(Translated by Google) Good accompaniment to; location. Virginie was present and responsive to the my questions. During the recovery of the vehicle fast service (explanations a little too fast for me because it was the first time that I rented an RV but I ended up managing to know how to do everything in a few days, including the emptying of waste water). Almost new vehicle, no problem, no difficulty. to drive despite his height (over 7.5m). Excellent experience. Thank you [...]

Tour of the parks of the American West in a motorhome

(Translated by Google) Superb fifteen-day trip to; three including an eleven year old child with a C25: perfect for 3 or 4 too tight for 5.
We return delighted with our stay. In April, the parks are not very crowded and the heat is bearable - it is even cold in April. Zion and & rsquo; Bryce where the peaks are covered with snow. Summer the heat in the parks must be terrible and there must be a lot of road traffic making the visits less pleasant.
The program departs from Los Angeles towards Red Rock Canyon, Zion, Bryce, Arches, Capital Reefs, Canyonlands, Monument Valley, Page and Grand Canyon before ending at; Vegas.
Stunning scenery, cool motorhome experience with campfire BBQ in the evening.
The campsites are all very well laid out but often full even in April. Fortunately the rentals have been take a long time to advance. Prefer campsites in national parks which are a little less comfortable, no swimming pool, no electricity, but very close to the parks. Imperative to Grand Canyon. For Page choose Wahweap RV at Lake Powell to take advantage of the resort's stunning pool.
The motorhome is very easy to drive. drive and has many cupboards and a huge trunk that can hold empty suitcases, wood for the evening and drink supplies!
Even if the presentation made at the start was The very succinct 30' video guide provided online and on paper allows you to get out of all situations.
GPS in the USA is essential. We had a Garmin at; day with indication of traffic but my phone, Google Maps and an unlimited Free subscription in the USA are easier to utilize.
Starting from Los Angeles is not a good idea - too much road to reach the first canyon and it is not a nice city. Go directly to; Las Vegas to pick up the RV is preferred. On the way back, after a night at the Circus Circus RV Park, we left the vehicle to return to Paris. Los Angeles by plane.
Only downside of the stay, the equipment provided by Cruise America is more than sparse, simple sheets and slightly worn bedspreads.
Despite the rental of a kitchen kit, this one is not provided to us complete: only for 4 instead of 6 and it lacked broom, lamp...
In conclusion, we had a great RV vacation, close to nature.
To do again absolutely [...]