Car rental
Be careful to respect the reserved vehicle format
(Translated by Google) Pay attention to the vehicle that you are given at the
pick-up, I was given a mid-size suv pretending to be a standard one that I had reserved. It was once the rental was over and the vehicle was returned that I had a receipt sent by email that I understood that it was not the right vehicle format. Otherwise very clean vehicle with low mileage well maintained, no worries over 4500km. recovery of the vehicle and very quick return to the car center in San Francisco, the assembly line work is impressive.
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It was not a Nissan, but a Chrysler PACIFICA. Great !
(Translated by Google) Easy support
Easy return
Big thumbs up for the vehicle. Little misunderstanding about the additional taxes requested at the airport on departure, but hey...
I will definitely recommend your service.
No complaints
(Translated by Google) Everything went very well for the rental of the car, picking up and returning the car very simple and without any worries.
very long wait about 3 hours for a rental car
(Translated by Google) It's amazing to have waited almost 3 hours for a rental car, it's already painful after the long plane trip.
I rented the car: Chevrolet (not Hyundai Santa Fee)
Very good but option paid when not desired
(Translated by Google) very good car (Chrysler Pacifica), corresponding to expectations (7 seats and large trunk); It was not exactly the one indicated on the reservation (Dodge Caravan) but it was perfect.
However, the seller wouldn't let us have the car if we didn't agree to pay $154 for (supposedly) vehicle insurance, which he told us was mandatory.
Having a phone problem, I could not reach our correspondent Authentik USA and I had to pay. I then understood that it was an option at more than $8/day but could not modify Chez Dollar, the rental companies are therefore not trustworthy, on the contrary.
In addition, 1 hour late in the delivery of the car.
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Pay attention to the size of the car
(Translated by Google) Fast service at the Dollar counter at SFO airport. We had to ask for a higher category car because the car of the chosen category (SUV, 5 people, 4 suitcases) did not allow us to close the trunk when we put our 3 large suitcases in it. The new car will cost us $680 more. Excellent car but delivered not very clean (dirty interior windows, sticky steering wheel). Quick and easy vehicle return. Quick and clear responses from Authentik USA when requesting information. [...]
Good
(Translated by Google) The car was not very clean and the gas tank not full, as indicated.
Very good even if not specified what type of fuel and unreachable agency
fast
(Translated by Google) very fast pick-up and return
Perfect
(Translated by Google) Very good experience with airport shuttles to the agency, impeccable car and friendly staff, I recommend!
L’as Vegas rental in Denver (upgraded because honey moon!).
Good
(Translated by Google) Good services but we would have liked someone to give us the address for returning the vehicle in Los Angeles.
Very good comfortable car
(Translated by Google) The rental company offered to return the car without refueling and that it would be done by them at a favorable price. This is completely wrong!!
No worries with Thrifty rental through Authentik USA
(Translated by Google) Everything went as planned, no change between the direct rental or via Authentik, apart from the price and the options.
With the Authentik offer, a second driver was included as well as a full tank of gas.
PS: it was not a Jeep Compass but a Ford Escape as originally planned.
Unbeatable price ratio
(Translated by Google) Authentika made me benefit from a good rate for 3 weeks of car rental
The service was good no problem arriving on site to pick up the car from a thrifty rental company
A top-notch Authentik team, a rental company that's a bit me
(Translated by Google) A big thank you to the Authentik team who have been present throughout the preparation of my trip: listening, quick response, great advice. In the top.
On the other hand, big disappointment on the side of the car rental company because although the reservation was supposed to contain a free additional driver (rental at SFO in California), on the way back, without warning me, the rental company charged me $250 for an additional driver.
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Decent service. Vehicle adapted to the customer
(Translated by Google) the Van is perfectly suited for 4 adults on the road for 3 weeks, with 2 suitcases + 1 cabin luggage each + insulated bag necessary to visit the national parks (Utah, Nevada, Arizona)
satisfied with my car rental, to recommend
Serious and available despite rental at dollar
(Translated by Google) Rental usa at dollar denver. Bad reception at dollar and car not corresponding to the order: authentikusa responded quickly to my complaint with apologies and a refund of the rental difference between the two very quickly. A serious and available follow-up despite the rental worries on site.
ALWAYS OVER AND OVER THE SAME BULLSHIT
(Translated by Google) It is time for Dollar-type renters to question themselves for the following reasons:
- A one-hour queue at San Francisco airport.
- Very rude Dollar attendant.
- Dirty car.
- Regarding the usual bullshit:
o No, I don't want a bigger car and no, we won't be squeezed together with two suitcases in a VW Jetta.
o No, I do not want additional insurance. I have already paid for CDW insurance and have a Visa Premier card.
o No, I don't want to pay for the empty tank return option and since I still know how to count, no, it won't cost me more.
o No, I don't want the GPS option and yes, my TomTom GO on my iPhone will work perfectly.
o No, I don't want the electronic toll option as I will not be using toll roads.
It is time for these companies to renew themselves, they will be uberized by the first well-made application.
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Disappointed with the car
(Translated by Google) We had chosen a Sedan to be comfortable on the roads. We had already driven in Chevrolet Malibu and we had been charmed. However, at the Dollar agency in San Francisco, we were "upgraded": we were entitled to a compact SUV. Admittedly, the trunk was high but the interior space was reduced and the car had little power. It's clearly not the same ride comfort... [...]
good agency
(Translated by Google) Efficiency and speed
Dollar car rental
(Translated by Google) I rented a Ford Taurus - Class G through Dollar Las Vegas.
The vehicle was 4 years old and had 40,000 miles on the odometer, a bit much for a rental car.
The vehicle was not perfectly clean at the reception...
A battery charging problem appeared after two weeks. The breakdown service and change of vehicle in L.A. went very efficiently.
I therefore salute this efficiency.
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On the road en confort
(Translated by Google) Very good value for money. Very long wait for the pick-up of the vehicle
Perfect
(Translated by Google) Everything went perfectly.
Prior to pick-up, my questions regarding insurance were answered very quickly.
The car met my expectations.
This for an unbeatable price!!
car rental with Authentik
(Translated by Google) No particular concern at the rental agency in the United States. A very good follow-up from the Authentik service, very reassuring, very available. I appreciated the regular emails before our departure which allow us to take stock and bring together all the useful information and all the points to check.
Thanks to the team
Road trip ouest usa
Intermediate car rental
(Translated by Google) Good welcome
No nasty surprises
Clear explanations
Non-compliant service
(Translated by Google) Hello,
Unfortunately, we are particularly disappointed with your vehicle rental service, which did not comply with our order and our expectations.
Our rental provided for a JEEP Grand cherokee/HYUNDAY Santa Fe type vehicle and we were given a Chevrolet Equinox (25% less volume, 4L engine VS V6, etc.) Result:
- 4500 km in 3 weeks at 4 with 3 hand luggage on the back seat
- We paid 3000€ for a rental that is worth 1500€
You should probably know it since you present yourself as specialists in the field, the car in a Road trip is essential and is an integral part of the trip, and in a trip to the USA even more so. This is why we decided to take the slightly higher-end model which corresponded to our needs in terms of space and experience for our trip.
We thought given the price that we put in this service that would be guaranteed, this was not the case.
Finally, when we presented our problem to you, you never tried to solve it, from your point of view the contract was respected, an SUV is worth another !!, evading your responsibilities and sending us back to the Dollar final lessor.
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Good organisation
(Translated by Google) Very easy to pick up and return the vehicle. Recent rented vehicle in accordance with our request. Pay attention to the options that the seller offers you when picking up the vehicle: it is not always very clear.
Convenient and affordable
(Translated by Google) I rented a car through Authentik. The rates were very competitive and all I had to do was show my voucher to Dollar. The only problem was the 1 hour queue at the Dollar office at the San Fransisco airport to be able to pick up the car but that is Dollar's responsibility and not Authentik.