Car rental
Probably a good car but 5 years ago.
(Translated by Google) For a luxury SUV I expected much better.
On the rental site you gave 2 types of vehicles: a GMC and a Crisler, so a Nissan in the end is less dreamy.
Then a vehicle that is at least 5 years old and more than 56,000 miles is the second disappointment: GPS not necessarily up to date and capricious Connection with smartphones limited (especially when compared with the latest version of this vehicle which has the Apple CarPlay) and Cruise control failing from time to time and downright broken for the last 3 days.
Otherwise in terms of comfort and space it was good.
But when you rent an American car, find yourself with a Japanese car that has a lot of kilometers and years, of course, you are disappointed.
[...]
lower category vehicle
(Translated by Google) I paid for a Jeep Grand Cherokee SUV class vehicle, which is a mid-size SUV by American standards. I had a small SUV (Chevrolet equinox) and in not very good condition. 2000km later he asked to change the oil. The very bad air conditioning and the filters not changed so that my son had an allergy which earned us a visit to the pediatric emergency room. In addition, when I wanted to add a second driver the rental price increased by more than 200 USD while in California it is forbidden to charge for it (something I learned later). When we told Authentok of our grievances, they replied (always very quickly and kindly, it must also be said) that it was not their responsibility but Dollar's. Except that of course when you ask Dollar for accounts they tell you that it's the intermediary's fault. In short, I'm not sure to go back to Authentik. [...]
Good experience
(Translated by Google) I rented a car for a 3-week road trip, everything went very well, the pick-up of the vehicle and the return were quick and without bad surprises. A spacious vehicle as indicated when booking. I am satisfied, I recommend Thirfty and Authentik USA for the management of the reservation
Satisfied. Car clean and in good condition
Correct and serious reliable website for booking
(Translated by Google) Good car rental agency and correct for 4 people no particular worries ease of payment good feedback
average satisfaction:
(Translated by Google) dirty vehicle especially the seats, good working condition but lots of km.
very pleasant welcome to have the vehicle and to return it (speed)
too many additional taxes: 177 dollars for a rental of 294 €
A quality service
(Translated by Google) I encountered a problem with a puncture which was quickly resolved by the company; it took me about 1 day. The reimbursement of the tire costs was made with a credit note, which is disappointing, since I will not be able to use it.
The vehicle corresponded to the rental and was clean. Taking the vehicle to the airport was a bit long because there were not enough people to receive customers.
[...]
Perfect
(Translated by Google) Everything went well. Our reservation was handled well and met our expectations. We were upgraded and drove with a small SUV which suited us! No worries when picking up the vehicle or returning it. (Very well organized at SFO, everything is done in just 5min). Nothing to complain about overall! Great experience from our side.
Car rental
(Translated by Google) 2 points of improvement:
We had to pay extra insurance when we arrived for €278.
The address of the rental company that you gave us is no longer the correct one, we were on the verge of missing our plane because of this.
Vehicle too small for our road trip
(Translated by Google) Vehicle too small and not powerful enough for our road trip
Check in and check out no problem airport shuttle
Very average
(Translated by Google) The vehicle was not a grand cherokee jeep but a significantly less powerful dodge journey: the air conditioning did not work when the odds were too high. I wanted the full-full fuel option but I was forced to take the prepaid option. Finally I had called authentik to be sure not to have to pay anything in excess as insurance but I also had to take out additional breakdown assistance insurance [...]
perfect service, thank you
It was not a Chrysler Pacifica but a KIA
(Translated by Google) Very good vehicle, perfect
On the other hand, far too long to get it back!
Very easy to make it.
Broken down car changed after 5 days!
(Translated by Google) My car broke down. It took 5 days to get a spare car and a dozen phone calls + emails...
Very professional service and advice
Dollar Rental
(Translated by Google) Relatively easy to access via the airport shuttle. The reception was perfect. It is necessary to follow the advice of the roadbook concerning the additional costs proposed. Indeed, additional services have been strongly recommended to us... the bill can quickly double... do not give in. Regarding the vehicle, it was a Jeep Cherokee in excellent condition. the trunk was barely sufficient for 3 large suitcases and the electric cooler. [...]
Simplicity
(Translated by Google) Simple and easy car recovery.
It was quick.
Perfect
(Translated by Google) Quick vehicle pick-up in accordance with the request, clear information received from the lessor. Vehicle in perfect condition and with lots of options. Quick and easy vehicle delivery. Shuttle to reach the airport easy and without waiting.
Quick response from Authentik to my questions. I recommend ++
Fast
Perfect
(Translated by Google) Competitive prices, easy collection of the vehicle and very clear information from Authentik on the various (expensive) options offered by car rental companies help to avoid unpleasant surprises!
Beautiful car
(Translated by Google) Very nice car. Complicated to have a GPS without a telephone connection. We had to wait 1 hour and change cars while booked. Otherwise very good car for a very fair price..
2300 miles on the west coast in a Chevrolet
(Translated by Google) I had rented a Kia but got a Chevrolet which did the trick anyway. Taken in San Francisco without problem, the address of the thrifty agency for the return to the Los Angeles airport was not the correct one, the agency was moved a few blocks further….
Service correct from the Dollar part
(Translated by Google) When we pick up our vehicle in Las Vegas, we are told that there is no longer a minivan available but that they will look for a solution.
Initially, it is planned to provide us with a large SUV type vehicle instead of the minivan that we had reserved.
However, after about an hour of waiting, a Chrysler Pacific minivan - arrived directly from the cleaning - was delivered to us.
The cleanliness of the vehicle is not optimal, but we still appreciate the efforts made by the Dollar staff to provide us with the type of vehicle that we had originally reserved.
We are aware that these concerns are linked to the current shortage of vehicles available in rental fleets, following the Covid.
[...]
Very good experience
(Translated by Google) The car rental went very well. Little bit of stress at the beginning because the first name on the credit card did not correspond to that of the driver. We had a charming and very efficient person on the phone who quickly arranged everything.
I will go back to view next time.
Road trip between San Francisco and San Diego
(Translated by Google) When picking up our vehicle, the lady at Avis SF insisted on selling us insurance. On my contract with Authentik USA, it was clear that I was protected with the FAQ27. The lady refused to read the document and persisted in wanting to add assurances saying that in the state of California it is different. This same unfriendly lady also wanted to add an amount of $14.99/day for a second driver even though it was listed at the bottom of my contract. She said it was not in my online file. In short, we called 2 times at Authentik USA where a savior helped us. On the first call he guided us and on the second he phoned the Avis SF supervisor so that we could leave the agency with a car and most importantly, a contract at no additional cost. We had great service with Authentik USA, but we still have a bad taste for the Avis company who tried to scam us out of several hundred dollars and made us angry when we were sure we had everything organized with Authentik USA . It might be good to clarify with the Avis company that your customers should not have to justify their contract for more than 1 hour and be shouted at that they do not understand anything simply because their mother tongue is French. Thanks for your help! I will not hesitate to use your services in the future, hoping that you do business with companies other than Avis. [...]
Valuable help at a good price
(Translated by Google) I recommend Authentik USA for car rental, they quickly made me a quote adapted to my needs, and answered all the questions I asked before booking and also after. I had made a mistake in the name of the reservation and realized that the day before taking the car, they contacted the DOLLAR agency and sent me a new voucher. I didn't encounter any problems, the car rented from DOLLAR was in good condition and the person at reception explained things well, without encouraging you to take out more cover, as is often the case with rental agencies. [...]
not the same price but a vehicle of the same range
(Translated by Google) I do not understand why we pay a price for the rental of a specific large SUV vehicle and in the end we receive a vehicle whose price is different when booking but of the same range.
Otherwise good communication and good responsiveness from customer service.
Vehicle reception
(Translated by Google) Very very long waiting time. Then the agent processing time unclear and also extremely long.
Very good performance
(Translated by Google) Easy to pick up and drop off the car
Car rental
(Translated by Google) Very satisfied with Authentik for the rental, the availability and the
customer follow-up but Dollars did not provide the appropriate vehicle... Instead of a Hyundai Tuscon, we had a Nissan which is not the size of an SUV