Car rental
No problem but no flexibility
(Translated by Google) I would have liked to be able to pick it up at the hotel in Orlando rather than downtown, it would have saved us the cost of taxis.
Perfect.
(Translated by Google) Perfect. Quick and easy vehicle pick-up. New and well equipped vehicle
Great information and assistance from Authentik before departure
Perfect all the way!
(Translated by Google) We recommend the services of Authentik with our eyes closed! Unbeatable prices, available and responsive French-speaking customer service, almost new car that accompanied us for 2,900 miles (4,700 km) in two weeks, in the heat of the American West. Never a problem, even in 50 degrees in Death Valley! Our Honda Civic Sport (and its efficient air conditioning) was temporarily the 5th member of our family ;)! [...]
Family Road Trip LA/Vegas
(Translated by Google) Easy accessibility via shuttles to pick up the car. Mixed experience because on arrival formalities very long - 1:00. Be careful not to take the options because the note can be salty. I hadn't paid attention so I went back the next morning to cancel the additional insurance and also because he no longer had a Grand Cherokee and I had had a smaller vehicle and she wanted to bill me for a larger one. . The next morning I had another more understanding operator who checked with his manager and canceled options and given a larger or similar vehicle - Ford Explorer for 5p and not sick luggage the top.
Very easy and fast Vegas airport drop-off
[...]
Average/good value
(Translated by Google) Pickup went smoothly despite trying to add insurance. Then, we had to come back from our road trip to change car because it showed us a lot of problems (lack of oil, etc.)
The exchange was complicated and long.
But overall we are satisfied
No problem, despite trying to change category at co
(Translated by Google) Beware of the attempt to change category in the event of unavailability or the addition of insurance, in our case they gave us a loc hertz instead of thrifty.
No problem
(Translated by Google) Arrived at dollar at las vegas airport around 8:30 p.m., a little wait at the counter but nothing dramatic (20 mins), the counter agent very nice, everything was settled in 10 mins, direction the garage and the surprise, on classification free of charge, because the vehicle of the ordered range is out of stock, from a Ford fiesta I go to a Mazda CX5, great!! For the return, even faster... 2 mins and hop it's over (not the car lol)
Thank you authenrik for the price, tracking and info
See you soon, it's on
Thierry G
[...]
Car not as ordered
(Translated by Google) I order a car for a road trip in the American West for a period of 3 weeks, in the Compact category, and I end up with a Chevrolet Spark the size of a Twingo.
content
(Translated by Google) everything went well with Autentik USA but not enough detail on the additional costs at the renter ($90) at DOLLAR anyway!! And always disappointed that we choose a vehicle and that we have another (it is true that it is always marked equivalent but it is always the equivalent that we have)
Excellent provider
(Translated by Google) Our vehicle rental went very well. I highly recommend Authentik for this service. The staff is very very friendly, welcoming, helpful, caring and ultra available. If we had to go back to Canada or the USA, we would not hesitate to contact Authentik again. Thanks to the whole team !!
Beware of scams
(Translated by Google) Car does not correspond to the order placed, no one at the reception who only speaks English, we can understand that he does not speak French but we speak perfect Spanish and no one to communicate with us, so this one was beneficial for us pass extra options like automatic toll payment when the highways are free in the USA, extra insurance when we told her no, a full tank of gas and she looks at us saying "you take the car full tank it has to be made like this"
Finally to make it short they charged us 500€ more than expected in unwanted options.
[...]
Good but ...
(Translated by Google) Everything went well for the rental on arrival at the airport, no problem with the reservation.
On the other hand, the vehicles are not maintained, after a few kilometers ENGINE ALERT, there was almost no oil left in the engine.
We had to change car .... $23 fee when we were not responsible for this fact.
The same problem with the following vehicle, I bought a can of oil to top up the level.... is this normal?
There is really a problem with rental vehicles in the USA, when the rates are exorbitant compared to post-covid years.
This judgment concerns DOLLAR, AUTHENTIK USA was present and effective for the cancellation of my last rental.
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Simplicity
(Translated by Google) Very good follow-up and advice.
Quick response to questions and excellent support to ensure a good trip and a good rental.
Car: honda accord
Excellent experience
(Translated by Google) The car corresponded exactly to what we had requested and the rental company's recommendations for the Road Trip were complete.
Travel to the US
(Translated by Google) 2 changes of cars during the trip. 1 Car blocked at the exit of the car park, 2 car returned (Engine oil to be changed), the 3 same problem, but left with it because they refused to change it.
In addition, an insurance not requested was added to the support, I did not understand because I do not speak English.
Everything is perfect until the moment of the return of the vehicle
(Translated by Google) We rented a small SUV from Thrifty in Union Square San Francisco through Authentik. All the necessary papers were sent to us on time by Authentik. The Thrifty agency in the city center is easily accessible. vl support is fast and simple. The vehicle was not a Ford Escape but a very comfortable Honda. No hidden options charged or even offered. On the other hand, the abandonment fees in Los Angeles amounted to 160 dollars instead of the 125 expected.
In addition, the address of the Thrifty agency in Los Angeles for the return of the vehicle communicated by Authentik was not the correct one.
Arrival on site at the address indicated by Authentik Usa on the reservation no vehicle rental agency. Turning in the airport area we were lucky enough to find another rental agency from another brand where a very nice employee gave us the correct return address which is actually at HERTZ. Congratulations Authentik Usa for not updating the information that you communicate to your customers, which generated stress and nervousness when a plane was to be taken. We were unfortunately not the only ones in this case. Too bad because everything was perfect so far.
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gas bill
(Translated by Google) I was charged $22 for gas when the tank was full... $20 is between 2-3 gallons.
Car and services corresponding to my expectations
(Translated by Google) Very good service
Very satisfied !
(Translated by Google) We chose Alamo through Authentik USA
No complaints. Everything was rubbish.
completely satisfied
(Translated by Google) For our first car rental experience in the USA, we are delighted with the service provided by both Authentik USA and Dollar rental company.
Very clean vehicle and in line with our expectations, it was in fact a Chevrolet trailblazer small SUV perfectly suited to accommodate our luggage.
The staff at Dollar was professional and we had no unpleasant surprises when the balance of the rental was withdrawn, it was the amount indicated on the invoice issued upon receipt of the vehicle.
If we return to North America, we will not hesitate to use the same providers.
[...]
Competitive rates and satisfying options
(Translated by Google) We are delighted with the car rental service booked by Authentik USA. The car was very good, taking it went very well.
On the other hand, for the return, the place indicated on the documents communicated was not the good one, an additional stress when returning the vehicle but we ended up finding the place ourselves.
Otherwise, I highly recommend for your rental vehicle.
[...]
No problem
(Translated by Google) Nothing special to say. No particular problem.
Location dollar
(Translated by Google) The tires were in average condition for a 4000km roadtrip, but the vehicle was in very good condition. We had no problems.
Road too fabulous in a spacious and comfortable car
(Translated by Google) Our vehicle was a Dodge Charger.
Spacious and very comfortable, it swallowed up the 6200 km of our circuit without flinching.
Very good experience with Dollar. Quick transaction at the counter in San Francisco following reservation made by internet.
Quick start
(Translated by Google) The pick-up of the vehicle was very fast and the car was perfect. The rental company left us the choice as to the model.
We were unlucky because a little problem on the road during the trip and fortunately we were able to be repaired and the rental company exchanged the vehicle for us quickly against a vehicle of the same range to finish our roadtrip.
[...]
Satisfied by AUTHENTIK. Much less by THRIFTY.
(Translated by Google) After a tiring trip for various reasons, I feel like I've been abused by THRIFTY. The additional insurance which I did not want and the full tank of gas are real rip-offs. If you have a VISA, you do not need these additional insurances which are supported by your card. It's like the full tank of gas that counts you for the entire tank (which is never actually empty to the last drop). I seized the attorney in charge of commercial affairs to denounce practices that I find abusive. [...]
Problem with the car not solved after three days
(Translated by Google) When we took the car, the employee urged us to pay for a full tank because gas taxes are lower in Las Vegas than in California, where we were going next. It was a rip off as they added taxes and fees which made filling up more expensive. The car produced after a few days a significant noise and vibrations above 40 mph (60km/h). It happened in a remote place on Sunday. I called and they told me to proceed to the intended destination. The trip took 6h instead of 3. The car exchange point was very far away. In order not to lose a day and our reservations, we kept the car for two more days, driving at low speed. When we arrived at Saint-Georges airport at 6:30 p.m., where the car was exchanged, the Hertz agency working with Dollar was closed when it was supposed to be open 24 hours a day. After another call, Dollar told us to go back at 10:30 the next day. When we returned, the agency was unaware and had no car for us. We passed them Dollar. Finally, the employee promised us a van which was to return at 12:30. It was not returned. At 1:30 p.m., the employee finally gave us a top-of-the-range Ford Taurus that consumed twice as much as our original car.
When we returned the car, we asked for compensation for the many hours lost. They gave us $150.
[...]
Vehicle too small
(Translated by Google) We had booked a compact type car. When we arrived at thrifty we were assigned a category under compact Chevrolet Spark. There were three of us on a road trip for a total of 3128 miles. No room in the back, very uncomfortable for the rear passenger. We paid for a compact with a trunk volume of 374l. Which was not the case with a subcompact. I expect a gesture from you. Sincerely, Jean-François Beneteau. [...]
Vehicle as expected
(Translated by Google) It's not a Ford focus but a Nissan Versa that Thrifty finally provided to us by soliciting Hertz. Suffice to say that the reservation is only a rental process at a price agreed in advance but that obtaining the vehicle remains a hassle (waiting time, negotiation to try for the same price to rent a smaller one from us than the compact,) As usual we had the right to the small insurance cinema. The return of the vehicle on the way back was only a formality with no surprises. Overall it went well. [...]
Fast service and very good value for money
(Translated by Google) I rented from Thrifty. in San Francisco, Farrel Street a Chevrolet SUV for 33 days. The delivery and the return were fast, and the agreed price respected. Very good experience